Oct 4, 2022 | Cloud, Voice
With the transformation of organizations and the expansion of the cloud in them, we focus on service-based models, where the management of the infrastructure that stores and connects data is also understood as a service and not an asset. If we focus on voice...
Oct 3, 2022 | Cloud, Voice
The use of a cloud contact center or Cloud Contact Center has driven the transformation of communication between the company and the customer, allowing a more flexible, fast and, above all, omnichannel experience. For decades, call center software has relied...
Oct 3, 2022 | Consulting, Voice
In telemarketing campaigns, there are many factors to consider to form the strategies to follow. There is no denying that today there are many communication channels to reach customers: social networks, Internet advertising, etc. Of course, we must leave behind other...
Jul 11, 2022 | News, Voice
Digitalization in business has affected all areas, but mainly the part related to customer service, perhaps the neuralgic point of any organization. We are talking about a neuralgic point especially in companies such as hotels, where all their attention is destined to...
May 9, 2022 | Cloud, Consulting, Voice
The traffic that companies have to deal with with customer service or telemarketing is increasing, so a tool that facilitates better management of campaigns and calls will considerably improve their productivity and increase the quality of their work. As a solution...
