3-2-1-1-0 BaaS Policy

3-2-1-1-0 BaaS Policy

The 3-2-1 rule has been indispensable for backup solutions, which assesses the risk of data exposure and availability. With the current trend of cloud storage and the increase in cyber threats, it is essential to have a rule capable of assessing vulnerabilities. The...
Things to do and not in front of Ramsonware

Things to do and not in front of Ramsonware

Nowadays no company is safe from suffering a Ramsonware attack as they are becoming more common. As we have mentioned in previous posts, this type of attack consists of hijacking a series of data from the company, to later claim an economic ransom so that it can...
How to know if a cloud is secure

How to know if a cloud is secure

Due to the current landscape in which hundreds of cyberattacks occur daily, information security becomes a priority for any company. More and more companies are betting on migrating their applications and data to the cloud, so this priority for security increases....
CloudTel CC the advanced switchboard

CloudTel CC the advanced switchboard

The traffic that companies have to deal with with customer service or telemarketing is increasing, so a tool that facilitates better management of campaigns and calls will considerably improve their productivity and increase the quality of their work. As a solution...
The key 5 kpis for a contact center

The key 5 kpis for a contact center

The performance of a Contact Center is essential, on them depends the customer service of any organization and the satisfaction of these. It is essential to evaluate your productivity, observing where your trends are headed. Every Contact Center follows a number of...