Nov 8, 2022 | Consulting, Voice
Today’s cloud-based communications solutions facilitate the day-to-day life of workers and contact with customers at any time in a delocalized manner. We are talking about systems such as the SIP Trunk, capable of providing all the voice channels that an...
Nov 8, 2022 | Consulting, Voice
Have you ever wondered if it would be possible for your company to define certain groups to which to divert incoming calls in a specific way? If so, we present the Ring Groups, what is it and how can it help in a call center? What is a ring group and what is it for? A...
Oct 4, 2022 | Cloud, Voice
With the transformation of organizations and the expansion of the cloud in them, we focus on service-based models, where the management of the infrastructure that stores and connects data is also understood as a service and not an asset. If we focus on voice...
Oct 3, 2022 | Cloud, Voice
The use of a cloud contact center or Cloud Contact Center has driven the transformation of communication between the company and the customer, allowing a more flexible, fast and, above all, omnichannel experience. For decades, call center software has relied...
Oct 3, 2022 | Consulting, Voice
In telemarketing campaigns, there are many factors to consider to form the strategies to follow. There is no denying that today there are many communication channels to reach customers: social networks, Internet advertising, etc. Of course, we must leave behind other...
Jul 11, 2022 | News, Voice
Digitalization in business has affected all areas, but mainly the part related to customer service, perhaps the neuralgic point of any organization. We are talking about a neuralgic point especially in companies such as hotels, where all their attention is destined to...
