Apr 20, 2022 | Consulting, Voice
The performance of a Contact Center is essential, on them depends the customer service of any organization and the satisfaction of these. It is essential to evaluate your productivity, observing where your trends are headed. Every Contact Center follows a number of...
Apr 20, 2022 | Consulting, Voice
In the constant race to adapt Call and Contact Center companies to the current needs of customers, the DBR (Dynamic Business Router) appears, a module that provides companies with the so-called “business intelligence”. The DBR has many advantages and uses....
Apr 20, 2022 | Consulting, Voice
As we saw in previous posts, automatic dialing is a very important part for the efficient and productive operation of a Call Center. A fundamental point is also to select the right one, since each one is indicated for a type of Call or contact center. In order to...
Mar 14, 2022 | Cloud, Voice
Having a Call Centre is a fundamental and strategic pointfor many companies, as it helps to provide response and support to customers and thus offer a good customer experience. However, there are currently a multitude of solutions on the market with features and...
Jan 25, 2022 | Consulting, Voice
Countless amounts of data are handled daily incall centres, including sensitive and confidential information of so many customers. Well, we already know that in order to protect and preserve them, there are backup and security systems that most of them have. But it is...
