The importance of NPS in the Contact Center

The importance of NPS in the Contact Center

Knowing how our customers feel and to what extent they would recommend us to others is essential for any company. Business continuity and growth depend on it, in most cases the contact center is the image of the company and consequently the generator of the...
CloudTel CC the advanced switchboard

CloudTel CC the advanced switchboard

The traffic that companies have to deal with with customer service or telemarketing is increasing, so a tool that facilitates better management of campaigns and calls will considerably improve their productivity and increase the quality of their work. As a solution...
The key 5 kpis for a contact center

The key 5 kpis for a contact center

The performance of a Contact Center is essential, on them depends the customer service of any organization and the satisfaction of these. It is essential to evaluate your productivity, observing where your trends are headed. Every Contact Center follows a number of...
Advantages and uses of DBR

Advantages and uses of DBR

In the constant race to adapt Call and Contact Center companies to the current needs of customers, the DBR (Dynamic Business Router) appears, a module that provides companies with the so-called “business intelligence”. The DBR has many advantages and uses....
Which is recommended marker or dialer

Which is recommended marker or dialer

As we saw in previous posts, automatic dialing is a very important part for the efficient and productive operation of a Call Center. A fundamental point is also to select the right one, since each one is indicated for a type of Call or contact center. In order to...
Types of automatic dialing and benefits

Types of automatic dialing and benefits

The efficient and productive operation in a Call Center is of vital importance for its continuity, it also directly affects the satisfaction of its customers. That is why the need arises to optimize your operational processes, since each hour of work causes an effect...