ICSE Global Communications Project

ICSE Global Communications Project

ICSE (Instituto Canario Superior de Estudios) corporation that develops its main activity in the educational field since 1979 in the Canary Islands. It adds one of more than 120,000 students who have passed through its classrooms in these 40 years to attend countless...
IVR in call center: what are its benefits?

IVR in call center: what are its benefits?

Interactive Voice Response (IVR) is a phone menu system that allows callers to use the phone keypad to identify, segment and route each call to the most appropriate agent within the customer service team. Although this AI tool does not replace the need for a live...
Low latency priority for choosing a data center

Low latency priority for choosing a data center

With the transformation of organizations and the expansion of the cloud in them, we focus on service-based models, where the management of the infrastructure that stores and connects data is also understood as a service and not an asset. If we focus on voice...
Managed vs online contracting of SIP Trunk

Managed vs online contracting of SIP Trunk

Today’s cloud-based communications solutions facilitate the day-to-day life of workers and contact with customers at any time in a delocalized manner. We are talking about systems such as the SIP Trunk, capable of providing all the voice channels that an...
Tecsens deploys its voice infrastructure in Spain

Tecsens deploys its voice infrastructure in Spain

With the transformation of organizations and the expansion of the cloud in them, we focus on service-based models, where the management of the infrastructure that stores and connects data is also understood as a service and not an asset. If we focus on voice...