Jul 5, 2024 | Consulting, Voice
Conversational artificial intelligence (AI) is revolutionizing the way call and contact centers operate, offering a number of benefits that improve both operational efficiency and customer experience. These advancements are transforming the industry by enabling...
Apr 23, 2024 | Consulting, IT Security, Voice
Today, the concept of Bring Your Own Device (BYOD) has gained popularity in numerous organizations. This practice allows employees to use their own devices, such as smartphones, tablets, and laptops, to perform work tasks instead of relying solely on company-provided...
Apr 23, 2024 | Consulting, Voice
In today’s business environment, unified communications (UC) has become a critical pillar for effective collaboration across geographically distributed teams. UC tools integrate a variety of communication services, such as voice, video, instant messaging, and...
Apr 23, 2024 | Consulting, Voice
Unified communications has undergone significant evolution in recent years, driven largely by advances in emerging technologies such as artificial intelligence (AI) and machine learning (ML). These trends have transformed the way organizations approach remote...
Sep 12, 2023 | Consulting, Voice
Customer experience (CX) has become a crucial element in any company’s strategy. The way companies interact with their customers and the quality of those interactions are determining factors in their long-term success. In the digital age, technology plays a...
