CALL & CONTACT CENTER

Omnichannel platform for real needs


logo tecsens

Global omnichannel solution for companies specialising in Call and Contact Centre, which enables the management of customer services.

  • 100% Cloud mode
  • Integrate all communication channels
  • Pay-as-you-go

Adapted to your needs, to your business, but above all to your customers. What type of Call / Contact Centre are you?

omnichannel call centre

OMNICHANNEL CUSTOMER SERVICE

Calls, emails, chats or social networks can be directed to the most appropriate agents to offer the best care to each of your customers.

call center recoveries

Recoveries

With our omnichannel solution you can use different dialing modes (Manual, Automatic or Agentless) and adapt your scripts for better recovery management.

call center bpos

BPO’S

Increase the efficiency of your sales teams by automating the management of broadcast campaigns thanks to the Dilaer.

call center customer support

CUSTOMER SUPPORT

Quickly set up your helpdesk and don’t let your agents waste time always writing the same answers to the same questions.

Work environments adapted to each of the components of your Call/Contact Center

call center web agent

WEB AGENT

Your agents will have real-time information to provide a better and faster service to your customers by customizing the attention in each interaction.

call center manger

MANAGER

Manage your Call or Contact Center easily and quickly. Set up dashboards, monitor your DC activity, and measure equipment productivity.

call center designer

DESIGNER

Define multichannel flows, time rules, call-backs… All without programming knowledge. Test your designs and easily correct possible points of failure.

Available and integrated channels, the advantage of omnichannel

call center voice

VOICE

Increase quality of service and reduce agent burn-out with automatic screen pop-ups and delivery policies among your agents.

call center email

EMAIL

Efficiently receive, route, and assign incoming emails to the appropriate agents using default response templates.

call center social customer service

SOCIAL CUSTOMER SERVICE

Discuss the feedback and requests your customers transmit through social media and offer them a complete omnichannel experience.

call center chat

CHAT

Connect with your customers in real time through video, text or a call. Evaluate the service provided at the end of each conversation and improve your service.

self-service call center

SELF-SERVICE

Through self-service voice, users will help themselves, quickly find what they need, and minimize their frustration. Available 24×7!

call center feeback managment

FEEDBACK MANAGEMENT

Feedback management is considered the “Customer Experience” initiative that brings a greater positive impact to customer service.

Available and integrated channels, the advantage of omnichannel

call center voice

VOICE

Increase quality of service and reduce agent burn-out with automatic screen pop-ups and delivery policies among your agents.

call center email

EMAIL

Efficiently receive, route, and assign incoming emails to the appropriate agents using default response templates.

call center social customer service

SOCIAL CUSTOMER SERVICE

Discuss the feedback and requests your customers transmit through social media and offer them a complete omnichannel experience.

call center chat

CHAT

Connect with your customers in real time through video, text or a call. Evaluate the service provided at the end of each conversation and improve your service.

self-service call center

SELF-SERVICE

Through self-service voice, users will help themselves, quickly find what they need, and minimize their frustration. Available 24×7!

call center feeback managment

FEEDBACK MANAGEMENT

Feedback management is considered the “Customer Experience” initiative that brings a greater positive impact to customer service.

Roles of the work environment

call center administrator

ADMINISTRATOR

Defines system behavior.

call center supervisor

SUPERVISOR

Controls the daily operation of the Call or Contact Center.

call center agent

AGENT

They serve customer interactions.

commercial call center

COMMERCIAL

View reports on how the Call or Contact Center is working.

All voice capabilities in one solution

call center transfer

Transfer
(Direct or consultative)

call center number hidden

Show hidden number

call center calls team

Ring groups

call center extensions

Call captures

call center locutions

Professional locutions

call center short numbers

Short Numbers

call center ID calls

Identification of incoming calls

multi-tenant call center

Multi-company

call center filtered incoming calls

Filtering incoming calls

call center multiconference

Conference

call center filtered outgoing calls

Outgoing call filtering

call center agenda

Corporate agenda

call center recording calls

Call recording

call center DND

DND
(Do not disturb)

call center ivr

IVR
(interactive voice response)

call center follow me

Follow-me

call center conference

Conference

call center voice email

Voice-Mail

Your company in the hands of specialists

TECSENS SENSE & TECNHOLOGY

Find out more…

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