Jan 24, 2022 | Consulting, Voice
For many companies, the Call or Contact Centre is a strategic and fundamental point for direct communication and customer relationship management.. Customer satisfaction and the fulfilment of customer needs depend on the proper functioning of this division....
Jan 24, 2022 | Success stories, Voice
Our client, Stayforlong is a marketplace specialised in long stay hotel reservations, with headquarters in Barcelona. It currently has a global hotel portfolio of more than 720,000 different establishments operating in more than 22 countries. Its main differential...
![[Caso de éxito] Call Center Solution for Northmarket](https://www.tecsens.com/wp-content/uploads/2021/03/TECSENS-North-Market-Caso-Exito-17-1080x675.jpg)
Mar 23, 2021 | Success stories, Voice
Our client North Market, has more than 10 years of experience in commercial outsourcing, collaborating with the main companies of different sectors (telecommunications, energy, financial…) at national level. Always offering quality and solutions tailored to the...
Sep 8, 2020 | Consulting, Voice
In an increasingly technological and booming world of digital transformation, a crossroads come into play that many companies in the sector face Contact Center. Chatbots, those “machines” that often serve us in front of any query, and that for many...
Aug 11, 2020 | Consulting, Voice
The Contact Center sector continues to rise, as stated by the CEX Association (Association of Customer Experience Companies) which estimates that they represent more than 85% of the sector in Spain. The foundation of every company is the customer service and the...
Mar 12, 2020 | News, Voice
Teleworking? easy with our virtual PBXIn the exceptional situation in which we find ourselves, having the possibility of teleworking is an opportunity to be able to reconcile personal and professional life. You need to have tools that allow you to continue to function...
