Our client North Market, has more than 10 years of experience in commercial outsourcing, collaborating with the main companies of different sectors (telecommunications, energy, financial…) at national level.
Always offering quality and solutions tailored to the needs of its customers. Becoming the strategic partner that they demand for the achievement of the objectives set.
Their values and technical qualification of the commercial staff allow them to assure without fear of being mistaken that they provide quality customers to their clients. At the same time, they contribute to brand implantation in their areas of influence.
Its Call Center Manager, Emilio Lorenzo, tells us about his experience.
What was the initial situation and needs?
To cover the main needs of the telesales area with a multifunction, intuitive, reliable and efficient software that would allow us to increase the productivity level of our Call Center sales channel.
What benefits have you obtained after implementation?
Unify and reduce costs, significant increase in production and possibility of short-term growth.
The presentation of the product and the treatment received at all times was impeccable. He was very professional and the functionality of the software and all additional services were explained in a concrete, concise and transparent manner. In addition, the software is very user-friendly both visually and in terms of operation.
“From start-up to today the functionality is perfect. Any doubts or queries regarding operation, handling and configuration modifications are answered precisely and promptly, both by e-mail and by telephone. In addition, technologically it is very versatile, covering both our current needs and those that may arise in the future.”