Jun 20, 2022 | Consulting, IT Security
Nowadays no company is safe from suffering a Ramsonware attack as they are becoming more common. As we have mentioned in previous posts, this type of attack consists of hijacking a series of data from the company, to later claim an economic ransom so that it can...
Jun 20, 2022 | Cloud, Consulting, IT Security
Due to the current landscape in which hundreds of cyberattacks occur daily, information security becomes a priority for any company. More and more companies are betting on migrating their applications and data to the cloud, so this priority for security increases....
May 9, 2022 | Cloud, Consulting, Voice
The traffic that companies have to deal with with customer service or telemarketing is increasing, so a tool that facilitates better management of campaigns and calls will considerably improve their productivity and increase the quality of their work. As a solution...
Apr 20, 2022 | Consulting, Voice
The performance of a Contact Center is essential, on them depends the customer service of any organization and the satisfaction of these. It is essential to evaluate your productivity, observing where your trends are headed. Every Contact Center follows a number of...
Apr 20, 2022 | Consulting, Voice
In the constant race to adapt Call and Contact Center companies to the current needs of customers, the DBR (Dynamic Business Router) appears, a module that provides companies with the so-called “business intelligence”. The DBR has many advantages and uses....
Apr 20, 2022 | Consulting, Voice
As we saw in previous posts, automatic dialing is a very important part for the efficient and productive operation of a Call Center. A fundamental point is also to select the right one, since each one is indicated for a type of Call or contact center. In order to...
