Oct 22, 2024 | Consulting, Voice
Implementing an effective omnichannel strategy can present several challenges. In this article, we’ll explore the 6 challenges and solutions in implementing omnichannel, as well as practical tips to overcome them. 6 challenges and solutions in the implementation...
Sep 24, 2024 | Consulting, Voice
In a highly competitive market, customer experience is key to standing out. Personalization and consistency in communications are critical to creating strong connections with consumers and delivering consistent experiences at every touchpoint. In addition, collecting...
Sep 19, 2024 | Networks, Success stories, Voice
The Hotel Regina in Barcelona, a prestigious four-star establishment, faced the challenge of renewing its communications system to improve the quality of service and adapt to current technological demands. With more than a century of history, this iconic hotel, which...
Sep 17, 2024 | Consulting, Voice
Omnichannel has become a key strategy for companies looking to improve the customer experience in an increasingly digital world. Omnichannel enables businesses to not only meet the expectations of modern customers, but also build loyalty, differentiation in a...
Sep 10, 2024 | Consulting, Voice
Omnichannel is a concept that has gained relevance in recent years, especially with the rise of e-commerce and the digitization of businesses. In today’s dynamic business environment, the integration of digital and traditional channels has become essential to...
Sep 5, 2024 | Success stories, Voice
Ona Hotels & Apartments, a renowned chain of hotels and aparthotels with more than 43 complexes in key Mediterranean destinations, with a sustained growth of 36% in turnover in the last year and a Vacation Club with more than 18,000 active members, faced the...
