Jan 4, 2023 | Consulting, Networks
It is increasingly common for companies to share their applications and services in the cloud. The fact of running these applications directly in the cloud implies the need to increase network traffic to have an Internet that allows them to be used at a certain speed....
Jan 4, 2023 | Consulting, Voice
Interactive Voice Response (IVR) is a phone menu system that allows callers to use the phone keypad to identify, segment and route each call to the most appropriate agent within the customer service team. Although this AI tool does not replace the need for a live...
Nov 8, 2022 | Consulting, Voice
Today’s cloud-based communications solutions facilitate the day-to-day life of workers and contact with customers at any time in a delocalized manner. We are talking about systems such as the SIP Trunk, capable of providing all the voice channels that an...
Nov 8, 2022 | Consulting, Voice
Have you ever wondered if it would be possible for your company to define certain groups to which to divert incoming calls in a specific way? If so, we present the Ring Groups, what is it and how can it help in a call center? What is a ring group and what is it for? A...
Oct 13, 2022 | Cloud, Consulting
In the Cloud world there is currently a very wide range of solutions (private, public, hybrid …), each oriented to different needs. Always the first step to select the right one requires an analysis of its capabilities, functionalities and advantages that it can...
Oct 3, 2022 | Consulting, Voice
In telemarketing campaigns, there are many factors to consider to form the strategies to follow. There is no denying that today there are many communication channels to reach customers: social networks, Internet advertising, etc. Of course, we must leave behind other...
