Oct 24, 2024 | Consulting, Voice
Customer interaction has changed dramatically. Companies have gone from offering support only through calls or emails, to adopting more efficient and scalable solutions such as chatbots. These bots, based on artificial intelligence (AI), can not only handle thousands...
Oct 22, 2024 | Consulting, IT Security
Black Friday is a time of maximum expectation for companies, as it represents a unique opportunity to increase sales and attract new customers. However, with this increase in activity also comes a series of technological and cybersecurity risks that could compromise...
Oct 22, 2024 | Consulting, Voice
Omnichannel is a key strategy for many companies looking to offer a consistent and seamless experience to their customers through different communication channels. Some companies have managed to implement it successfully, creating inspiring stories. Here are some...
Oct 22, 2024 | Consulting, Voice
Implementing an effective omnichannel strategy can present several challenges. In this article, we’ll explore the 6 challenges and solutions in implementing omnichannel, as well as practical tips to overcome them. 6 challenges and solutions in the implementation...
Sep 24, 2024 | Consulting, Voice
In a highly competitive market, customer experience is key to standing out. Personalization and consistency in communications are critical to creating strong connections with consumers and delivering consistent experiences at every touchpoint. In addition, collecting...
Sep 19, 2024 | Consulting, IT Security
In 1998, Pixar Animation Studios faced a monumental crisis during the production of “Toy Story 2.” A critical bug in the company’s servers erased nearly all of the project’s files, a devastating loss that threatened to delay the film and cause...
