Oct 31, 2023 | Cloud, Consulting, IT Security
Health is a fundamental aspect in the life of any individual, and today, technology plays a crucial role in healthcare and information management. Disaster recovery is an essential practice in this field, as it ensures the availability and security of critical data in...
Oct 17, 2023 | Cloud, Consulting, IT Security
In the digital age in which we live, the importance of data backup has become fundamental in almost every aspect of our lives. We often associate backup with protecting important files on our electronic devices or crucial business data. However, we rarely consider the...
Sep 19, 2023 | Consulting
Digital transformation has been a hot topic in various industries in recent years, and healthcare is no exception. The integration of technology into healthcare is fundamentally changing the way patients receive care and how healthcare professionals deliver their...
Sep 12, 2023 | Consulting, Voice
Customer experience (CX) has become a crucial element in any company’s strategy. The way companies interact with their customers and the quality of those interactions are determining factors in their long-term success. In the digital age, technology plays a...
Sep 12, 2023 | Consulting, Voice
Contact centers, those places where customer service agents take phone calls, answer emails, and chat with customers, have been a critical part of business infrastructure for decades. However, in an ever-changing world, contact centers are also evolving. The future of...
Aug 30, 2023 | Cloud, Consulting, Voice
Customer experience has become a key differentiator among businesses, contact centers have evolved from simple touchpoints to sophisticated service centers. With the emergence of what is known as Contact Center as a Service (CCaaS), certain critical capabilities have...
