Sep 12, 2023 | Consulting, Voice
Contact centers, those places where customer service agents take phone calls, answer emails, and chat with customers, have been a critical part of business infrastructure for decades. However, in an ever-changing world, contact centers are also evolving. The future of...
Aug 30, 2023 | Cloud, Consulting, Voice
Customer experience has become a key differentiator among businesses, contact centers have evolved from simple touchpoints to sophisticated service centers. With the emergence of what is known as Contact Center as a Service (CCaaS), certain critical capabilities have...
Aug 30, 2023 | Cloud, Consulting, IT Security
While much of the attention has focused on cybersecurity and data protection in virtual environments, we should not overlook the importance of data protection on physical servers. These physical devices that store and manage data also need rigorous measures to ensure...
Aug 3, 2023 | Cloud, Consulting, IT Security
In today’s digital age, where information is one of the most valuable assets, data protection has become a priority for individuals and organizations alike. Virtual servers, also known as VPS (Virtual Private Servers), play a crucial role in storing and...
Aug 3, 2023 | Cloud, Consulting, IT Security
Companies are becoming more dynamic and need to improve agility to keep pace with the increasing changes in the market. Employees, customers and partners demand more agile service and more sophisticated applications. As you try to keep pace with new requirements and...
Jun 20, 2023 | Cloud, Consulting, IT Security
A concept on the agenda and directly related to security are protection gaps, surely on occasion you have wondered if your organization has them and what the reasons are. Protection breaches, also known as security breaches, are events in which a breach in security...
