Succeed with omnichannel: 5 success stories that inspire
Omnichannel is a key strategy for many companies looking to offer a consistent and seamless experience to their customers through different...
6 Challenges and solutions in omnichannel
Implementing an effective omnichannel strategy can present several challenges. In this article, we'll explore the 6 challenges and solutions in...
Importance of feedback in an omnichannel environment
In a highly competitive market, customer experience is key to standing out. Personalization and consistency in communications are critical to...
Case study: Hotel Regina in Barcelona
The Hotel Regina in Barcelona, a prestigious four-star establishment, faced the challenge of renewing its communications system to improve the...