It is a global solution for a distributed, multichannel Contact Centre allowing the management of services for incoming and outgoing communications, and which is marketed in Cloud, pay for use, mode. The fact that it’s multichannel means it deals in an integrated way with all communications channels: voice, email, instant messaging, fax, chat…
- Powerful control panel that makes it possible to control all the operations of the Contact Centre.
- Intelligent management of all channels of contact with the customer: voice, email, instant messaging, fax, chat …
- Web interface that allows easy integration with external applications.
- An intuitive system, easy to use both for operators and for supervisors or business managers who want to obtain statistics.
- Reporting tool with the possibility of monitoring in real time.
- Management of recordings.
- Incorporates dialling features (predictive dialling, etc …).
- The solution is hosted at our data centres using redundancy so as to provide a greater guarantee of high availability.
- Quick Installation. The client has only to install the IP terminals or softphone on their PCs.
- If there is already an adequate IP network and SIP terminals, there is no need for an initial investment.
- Maximum scalability. Ideal for Contact centres that require enlargements very quickly.
- Confidential data handling.