A distributed, omnichannel Global Contact Center solution that enables the management of incoming and outgoing communications services, and is marketed in Cloud – pay-as-you-go mode. Multichannel refers to the integrated covered all communication channels: voice, email, instant messaging, fax, chat…
- Powerful dashboard that allows you to control all the operation of the Contact Center.
- Intelligent management of all customer contact channels: voice, email, instant messaging, fax, chat…
- Web interface that allows easy integration with external applications.
- Intuitive system, very easy to use for both operators as well as supervisors or business managers who want to obtain statistics.
- Reporting tool with real-time viewing capabilities.
- Recording management.
- It incorporates dialing functionalities (predictive, etc…).
- The solution is housed in our Datacenters and in a costly way, to offer greater guarantees of high availability.
- Quick installation. The client only has to install the IP terminals or a softphone on their PC.
- If an adequate IP network and SIP terminals are available, it does not require an initial investment.
- Maximum scalability. Ideal for Contact Centers that require rapid expansions.
- Confidential data processing.