The main objective was to modernize the telephone system, which was already showing signs of obsolescence.

Challenges and needs identified

Thanks to the collaboration with one of our trusted partners Acacia TI , we were made aware that the existing telephone system at Hotel Regina was inefficient and limited. The lack of modernization not only affected the quality of calls and the ability to manage internal communications, but also created difficulties in integrating with other technologies, essential for the agile operation of the hotel. The absence of a robust communications system had a direct impact on the quality of service offered to guests and the operational efficiency of the staff.

As has already happened in another of the Pulitzer Group hotels, such as the Pulitzer Hotel in Paris, thanks to Acacia TI we can continue to renew the infrastructures and communications of this large hotel chain.

The solution implemented

A customized communications solution was designed and implemented for Hotel Regina that not only met customer expectations, but exceeded them. The new infrastructure allowed for a complete modernization of the telephone system, integrating state-of-the-art technologies that offered clear and stable communication throughout the building.

Among the main benefits of the solution were ease of use, sound quality and the ability to integrate with other hotel systems (CRM). In addition, the new system made it easier for hotel staff to manage it, who, without the need for advanced technical knowledge, could make configurations and adjustments quickly and efficiently.

It also enabled a significant improvement in the guest experience. Now, hotel staff can communicate more effectively with customers, providing quick responses to requests and ensuring more personalized attention. This has been crucial in maintaining the high standards of quality and service that Hotel Regina offers to its guests.

Results and benefits obtained

The implementation of this solution brought with it a number of tangible improvements for both the hotel and its guests.

Improved Communication

The new system provided efficient and seamless communication, both in the rooms and in the public areas of the hotel. This allowed for faster and more accurate customer support, improving the overall guest experience.

Optimized Internal Coordination

The integration of Snom IP phones with the Tecsens communication platform facilitated better coordination between employees. Staff manage internal communications more effectively, resulting in greater operational efficiency.

Scalability and Ease of Management

This allows the hotel to adapt to future needs without having to make costly upgrades. This ensures that Hotel Regina will continue to have a modern and efficient communications system for many years to come. In addition, the ease of system management by the hotel’s non-technical staff reduced reliance on specialized technical support and simplified day-to-day operations.

Improved Guest Experience

The ability to offer modern and efficient connectivity contributed to a more satisfying guest experience. The quality of communications improved the perception of the hotel’s service, cementing its reputation as a high-end establishment.

“Tecsens and Acacia TI give us total confidence not only as a service provider for the renovation of systems and infrastructures, but also as an advisor for the best solutions, such as Snom’s terminals,” admits José María de Asís, IT Director at Grupo Pulitzer.

Channel partner echoes the success story: https://www.channelpartner.es/movilidad/el-hotel-regina-de-barcelona-renueva-sus-comunicaciones-con-snom-y-tecsens/

The implementation of a modern and scalable communications system not only solved the above challenges, but also obtained significant improvements in service quality, operational efficiency and customer satisfaction. In addition, the solution not only covered the hotel’s current needs, but also allows it to be prepared for future challenges in a world where technology and connectivity are key elements for success in the hotel industry.

La entrada Case study: Hotel Regina in Barcelona se publicó primero en Tecsens.

What is SD WAN?

SD-WAN (Software-Defined Wide Area Network) is a network technology that allows companies to manage and optimize the connectivity of their offices and branches over the Internet. This is able to determine the most efficient way to route traffic to remote locations.

A model that allows network administrators to schedule edge devices remotely through a central controller, reducing setup time and minimizing or eliminating the need to manually configure traditional routers in branch offices.

What are the 5 advantages of evolving to a WAN SD?

1.Increased efficiency

It allows you to prioritize data traffic based on the application, allowing better utilization of available bandwidth capacity and greater network efficiency.

2.Greater flexibility

It allows companies to connect their offices and branches through different types of links, such as the Internet, MPLS (Multiprotocol Label Switching) and LTE, which increases network flexibility and allows greater resiliency.

3.Increased security

It allows you to implement security measures in the network more easily and efficiently, since it allows you to control data traffic in real time and apply security policies depending on the application.

4.Greater simplicity

It allows you to manage the network in a centralized and automated way, which reduces the complexity and time of deploying new services and applications.

5.Further cost reduction

It allows you to use the Internet as the primary means of connectivity, which can significantly reduce connectivity costs compared to other options such as MPLS.

In short, SD-WAN offers greater efficiency, flexibility, security, and simplicity in managing an enterprise’s wide area network, which can translate into increased productivity and reduced costs.

La entrada <strong>5 advantages of evolving to an SD WAN</strong> se publicó primero en Tecsens.

What does VMware Cloud Verified certification mean?

VMware leader in enterprise software and virtualization IT solutions offers VMware Cloud Verified certification to its partner network in recognition of quality service and assurance in terms of efficiency, security, and time and cost savings. It guarantees the client an optimal use of the Cloud for the services offered to its customers.

Choosing a Cloud provider with this seal means that the customer accesses the best IaaS solutions in the storage and network cloud. All backed by an experienced and knowledgeable IT team to guide you and help you in a fast and secure migration with multiple opportunities.

Benefits of VMware Cloud Verified

This certification gives companies the opportunity to combine simple, agile, secure and private data centers into a robust and flexible cloud option for companies that are in the cloud adoption of their systems and data.

The main and remarkable benefits offered by Cloud Verified are:

Integration and interoperability

This translates into the ability to implement basic compute, storage, and networking uses that allow you to choose to run applications in the cloud or in the data center.

Flexibility and agility

Plans adapted to the needs of each company, optimization of resources, and flexible deployments between public and private clouds giving way to hybrid clouds that provide agility, efficiency in critical workloads and security providing stable infrastructures.

Solutions offered by Tecsens backed by Cloud Verified

In the catalog of Cloud solutions offered by Tecsens, the one that is verified by this certification is our Private Cloud. A private Cloud infrastructure for organizations where you can host all information systems and applications. Among its main uses are the following:

Projects of operators, call or contact center

We are specialists in Voice and latency sensitive services. For that reason, the Tecsens Cloud is the ideal location to host your telephony projects.

Application or web servers

Our Cloud is designed with the best solutions and technologies to host web or application services. Your apps will be much faster.

Database servers

From Microsoft SQL Server, to MongoDB; going through MySQL, PostGreSQL, Oracle, Redis, ElasticSearch, etc.

Virtual desktop environments

Such as Citrix or VMware Horizon.

Business Intelligence Applications

Business calculation and statistics systems, CRM or ERP.

In short, any application or service that benefits from the qualities of the Cloud: containers, authentication systems, storage, file sharing, messaging, development platforms, etc.

VMware Cloud Providers is a global network of more than 492 vendors that leverage VMware’s cloud infrastructure to deliver a wide range of services, geographic and industry expertise, and help customers meet complex legal requirements.

The leader in enterprise software and virtualization IT solutions, VMware offers VMware Cloud Verified certification to Tecsens

La entrada VMware Certifies Tecsens Infrastructure as VMware Cloud Verified se publicó primero en Tecsens.

What is the 3-2-1 rule?

Let’s remember what the 3-2-1 backup strategy consists of

3. Three copies of data. The more backups we get, the lower the likelihood of information loss.

2. Store two backups on different media, thus minimizing the risk of theft or loss.

1. Keep a backup offside, outside the enterprise realm.

What is the difference with the 3-2-1-1-0 BaaS policy?

The difference between these two rules is 1 and 0 at the end. It is a version extended by Veeam of the already implemented 3-2-1 rule, which offers greater security. It could be defined as a “best practice” or user guide or definition.

What do these two numbers consist of?

1.In addition to a copy outside the business environment, you must have an offline copy, or out of network.

0. You must not have any errors when verifying backup recovery.

These two new implementations are vital today. Having an offline or isolated backup helps ensure data recovery in the event of a ransomware attack. In addition, making sure you get 0 failures or errors when restoring the backup offers great confidence.

Now more than ever, it is essential to have secure and simple data recovery backup solutions that comply with this 3-2-1-1-0 policy.

Now more than ever it is necessary to have all the data of your company under control. Make sure you do it in the best possible way.

La entrada 3-2-1-1-0 BaaS Policy se publicó primero en Tecsens.

Many companies have started to opt for hybrid working models and implemented the use of cloud applications. This leaves behind MPLS connectivity, a model that is not ready to support cloud adoption and teleworking among others.

Continuing to maintain MPLS connectivity in such infrastructure changes can slow down application management, reduce performance and even expose the security of data in organisations. This is a setback to the technological advancement of enterprises.

The solution to this problem comes with SD-WAN, the evolution of WAN connectivity. A new system adapted to the evolution of technology and the adoption of the cloud.

What is SD-WAN?

SD-WAN is an enterprise wide area network (WAN) that uses Software-Defined Wide Area Networking (SDN) to determine the most efficient way to route traffic to remote locations.

SD-WAN possibilities:

This model allows an organisation’s network administrator to remotely programme devices through a central controller, reducing provisioning times and minimising or eliminating the need to manually configure traditional routers at branch office locations.

Benefits of SD-WAN enterprise connectivity:

• Flexibility and scalability

• Simplicity

• Optimising performance and agility

• Security

A service that has meant a great advance in the connectivity of organisations, which enables comprehensive management of network speed and communications systems. Highly adaptable to time and location.

Above all, it offers a simplification of operations based on a cloud model, a model that tends to spread throughout organisations.

Undoubtedly, one more piece in the puzzle of digital transformation in companies.

No SD-WAN connection in your organisation yet?

La entrada SD-WAN enterprise connectivity se publicó primero en Tecsens.