{"id":31258,"date":"2023-02-14T12:26:41","date_gmt":"2023-02-14T11:26:41","guid":{"rendered":"https:\/\/www.tecsens.com\/icse-global-communications-project\/"},"modified":"2023-02-14T12:26:42","modified_gmt":"2023-02-14T11:26:42","slug":"icse-global-communications-project","status":"publish","type":"post","link":"https:\/\/www.tecsens.com\/en\/icse-global-communications-project\/","title":{"rendered":"ICSE Global Communications Project"},"content":{"rendered":"\n

ICSE (Instituto Canario Superior de Estudios)<\/strong> corporation that develops its main activity in the educational field since 1979 in the Canary Islands. It adds one of more than 120,000 students who have passed through its classrooms in these 40 years to attend countless courses and trainings. To its main mission, training, is added its social commitment to environments such as gender equality, inclusion of people with disabilities, sustainability and the environment or care for people at risk of social exclusion, among other actions. We tell you all about the ICSE Global Communications Project.<\/p>\n\n

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Learn more<\/a><\/div>\n<\/div>\n\n
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Initial situation and objectives of the project<\/strong><\/h2>\n\n

Being a corporation with a very high number of daily calls, ICSE was overwhelmed since it did not have the necessary resources to perform quality customer service<\/strong>. This meant a large number of calls without being able to be answered. In addition to this and being an educational entity that teaches courses and face-to-face and online training, they needed a secure Internet connection that would guarantee a stable connection and good bandwidth.<\/p>\n\n

Another need they had was mobility, since they could not telework or answer calls outside the center.<\/p>\n\n

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Proposed solution and project phases<\/strong><\/h2>\n\n

After a first phase of consulting and study of ICSE’s needs, we structured their communications offering the following solutions to achieve unified communications:<\/strong><\/p>\n\n