{"id":28415,"date":"2022-05-09T14:49:56","date_gmt":"2022-05-09T12:49:56","guid":{"rendered":"https:\/\/www.tecsens.com\/cloudtel-cc-the-advanced-switchboard\/"},"modified":"2022-05-09T14:50:06","modified_gmt":"2022-05-09T12:50:06","slug":"cloudtel-cc-the-advanced-switchboard","status":"publish","type":"post","link":"https:\/\/www.tecsens.com\/en\/cloudtel-cc-the-advanced-switchboard\/","title":{"rendered":"CloudTel CC the advanced switchboard"},"content":{"rendered":"\n<p>The traffic that companies have to deal with with customer service or telemarketing is increasing, so a tool that facilitates better management of campaigns and calls will considerably improve their productivity and increase the quality of their work. As a solution Tecsens offers <strong>CloudTel CC, the advanced switchboard <\/strong>that will become an indispensable tool for day to day. Find out what its features are and what advantages it offers.<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>What is CloudTel CC?<\/strong><\/h2>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>CloudTel CC is an <strong>advanced virtual switchboard software<\/strong> aimed at call management with <strong>characteristics and functionalities of a call and contact center<\/strong>. Among these features is call management, campaign management with automatic dialing, queue management, IVR, among others that we will mention below.<\/p>\n\n<p><strong>This platform is mainly aimed at companies<\/strong> that manage a high volume of incoming calls and broadcast through campaigns.<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.tecsens.com\/en\/?page_id=27916\" target=\"_blank\" rel=\"noreferrer noopener\">More about CloudTel CC<\/a><\/div>\n<\/div>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>What are the benefits of CloudTel CC<\/strong><\/h2>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>CloudTel CC <strong>offers different functionalities<\/strong>, among which <strong>we highlight<\/strong>:<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Automatic dialing<\/strong> <\/h3>\n\n<p>Allows the import of contact lists from a database. The Administrator will be in charge of marking the guidelines that you want you to follow regarding the dialing of these numbers. There are different types of marking.<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.tecsens.com\/en\/types-of-automatic-dialing-and-benefits\/\" target=\"_blank\" rel=\"noreferrer noopener\">Types of automatic dialing<\/a><\/div>\n<\/div>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Campaign monitoring<\/strong> <\/h3>\n\n<p>With it, supervisors will be able to see in real time the complete list of existing campaigns in the system and work on them.<\/p>\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Unlimited queues<\/strong><\/h3>\n\n<p>Automatic call distribution allows you to keep customers online by redirecting them to the agents that best fit their needs. Among its functions are priority routing, callback, control and blocking of calls.<\/p>\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Queue statistics and reports<\/strong><\/h3>\n\n<p>These statistics provide a complete view of agent activity and queue traffic.<\/p>\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>IVR Statistics<\/strong><\/h3>\n\n<p>This report offers a detailed overview of how your customers navigate an IVR menu.<\/p>\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Real-time situation summary<\/strong><\/h3>\n\n<p>With the Supervisor edition, the Wallboard module shows the activity of your calls. Knowing what happens is crucial for decision-making and an organization for the future.<\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>If you are looking for an easy and smart solution, you are looking for CloudTel CC. Contact us.<\/strong><\/h3>\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.tecsens.com\/en\/contact-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">Further information<\/a><\/div>\n<\/div>\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The traffic that companies have to deal with with customer service or telemarketing is increasing, so a tool that facilitates better management of campaigns and calls will considerably improve their productivity and increase the quality of their work. As a solution Tecsens offers CloudTel CC, the advanced switchboard that will become an indispensable tool for [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":28345,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[500,503,502],"tags":[586,113,388,90,426,182],"class_list":["post-28415","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-en","category-consulting-en","category-voice-en","tag-call-center-en","tag-cloud-en","tag-contact-center-en","tag-software-en-2","tag-voice-en","tag-voip-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CloudTel CC the advanced switchboard - Tecsens -<\/title>\n<meta name=\"description\" content=\"Tecsens offers as a solution to the management of campaigns and calls, CloudTel CC, the advanced switchboard, an indispensable tool.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tecsens.com\/en\/cloudtel-cc-the-advanced-switchboard\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CloudTel CC the advanced switchboard - 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