{"id":27317,"date":"2022-01-25T17:31:00","date_gmt":"2022-01-25T16:31:00","guid":{"rendered":"https:\/\/www.tecsens.com\/the-importance-of-data-base-clean-up-in-the-call-centre\/"},"modified":"2022-01-25T17:31:02","modified_gmt":"2022-01-25T16:31:02","slug":"the-importance-of-data-base-clean-up-in-the-call-centre","status":"publish","type":"post","link":"https:\/\/www.tecsens.com\/en\/the-importance-of-data-base-clean-up-in-the-call-centre\/","title":{"rendered":"The importance of Data Base Clean Up in the Call Centre"},"content":{"rendered":"\n<p>Countless amounts of data are handled daily in<strong>call centres<\/strong>, including sensitive and confidential information of so many customers. Well, we already know that in order to protect and preserve them, there are backup and security systems that most of them have. But it is not always necessary to save this data, either because it is no longer useful, there is incorrect data, or it simply does not make sense to preserve it. This is where the <strong>Data Base Clean up<\/strong> concept comes in. Let&#8217;s see what it is and <strong>the importance of Data Base Clean<\/strong> up in the Call Centre.<\/p>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>What is Data Base Clean up in the Call Centre?<\/strong><\/h2>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Data Base Clean up is a process<\/strong> in <strong>which corrupt, inaccurate or irrelevant data is detected, corrected or removed.<\/strong><\/p>\n\n<p>This is a practice that is recommended to be done on a regular basis, especially in databases where the information is very changeable.<\/p>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.tecsens.com\/en\/business-voice-solutions\/sip-trunk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Base Clean up Tecsens<\/a><\/div>\n<\/div>\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>Objectives of Data Base Clean up and its importance in the Call Centre<\/strong><\/h2>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>Having data that is no longer useful or inaccurate can lead to confusion with customer information, duplicate data, extra effort to find some information or poor targeting for campaigns.<\/p>\n\n<p>At Tecsens we have extrapolated this concept to the cleaning of numerical databases so that Call Centres can optimise their time and productivity, guaranteeing higher success rates in their automatic dialling campaigns.<\/p>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Numerical data corrections<\/strong><\/h3>\n\n<p>Contact telephone numbers of customers or potential customers are crucial to contact them and to be able to run more productive campaigns. For the same purpose, Data Base Clean up can be used to identify incorrect or incorrectly formatted numbers in the database.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Elimination of duplicate data <\/strong><\/h3>\n\n<p>By verifying and cleaning the numbers, duplicates can be detected, thus avoiding mass calls to the same customer.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Report of results<\/strong><\/h3>\n\n<p>Once the database has been cleaned, a detailed report is obtained with the correct numberings and an explanation of those that are not correct.<\/p>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\">The use of this tool is essential for Call Centres where automatic dialling campaigns are present in their daily work. Optimising agent management time is the key to success for the productivity of a Call Centre.<\/h4>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.tecsens.com\/en\/contact\/\">Can we help you?<\/a><\/div>\n<\/div>\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Countless amounts of data are handled daily incall centres, including sensitive and confidential information of so many customers. Well, we already know that in order to protect and preserve them, there are backup and security systems that most of them have. But it is not always necessary to save this data, either because it is [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":26756,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[503,502],"tags":[586,113,138,382,90,426,182],"class_list":["post-27317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consulting-en","category-voice-en","tag-call-center-en","tag-cloud-en","tag-consultoria-en","tag-security","tag-software-en-2","tag-voice-en","tag-voip-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The importance of Data Base Clean Up in the Call Centre - Tecsens -<\/title>\n<meta name=\"description\" content=\"Countless amounts of data, sensitive and confidential information of so many customers are handled daily in Call Centres.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tecsens.com\/en\/the-importance-of-data-base-clean-up-in-the-call-centre\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The importance of Data Base Clean Up in the Call Centre - Tecsens -\" \/>\n<meta property=\"og:description\" content=\"Countless amounts of data, sensitive and confidential information of so many customers are handled daily in Call Centres.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tecsens.com\/en\/the-importance-of-data-base-clean-up-in-the-call-centre\/\" \/>\n<meta property=\"og:site_name\" content=\"Tecsens\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-25T16:31:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-25T16:31:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/12\/TECSENS_La-importancia-del-Data-base-Cleanup-en-el-call-center_161221-27-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1442\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"TECSENS Marketing\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"TECSENS Marketing\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.tecsens.com\/en\/the-importance-of-data-base-clean-up-in-the-call-centre\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.tecsens.com\/en\/the-importance-of-data-base-clean-up-in-the-call-centre\/\"},\"author\":{\"name\":\"TECSENS Marketing\",\"@id\":\"https:\/\/www.tecsens.com\/#\/schema\/person\/134d9be870dd4b778a2f90367c9805bd\"},\"headline\":\"The importance of Data Base Clean Up in the Call Centre\",\"datePublished\":\"2022-01-25T16:31:00+00:00\",\"dateModified\":\"2022-01-25T16:31:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.tecsens.com\/en\/the-importance-of-data-base-clean-up-in-the-call-centre\/\"},\"wordCount\":377,\"publisher\":{\"@id\":\"https:\/\/www.tecsens.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.tecsens.com\/en\/the-importance-of-data-base-clean-up-in-the-call-centre\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/12\/TECSENS_La-importancia-del-Data-base-Cleanup-en-el-call-center_161221-27-scaled.jpg\",\"keywords\":[\"call center\",\"Cloud\",\"Consultancy\",\"Security\",\"software\",\"Voice\",\"voip\"],\"articleSection\":[\"Consulting\",\"Voice\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tecsens.com\/en\/the-importance-of-data-base-clean-up-in-the-call-centre\/\",\"url\":\"https:\/\/www.tecsens.com\/en\/the-importance-of-data-base-clean-up-in-the-call-centre\/\",\"name\":\"The importance of Data Base Clean Up in the Call Centre - 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