{"id":27916,"date":"2022-06-20T13:22:50","date_gmt":"2022-06-20T11:22:50","guid":{"rendered":"https:\/\/www.tecsens.com\/?page_id=27916"},"modified":"2023-09-19T13:20:35","modified_gmt":"2023-09-19T11:20:35","slug":"cloudtel-pbx","status":"publish","type":"page","link":"https:\/\/www.tecsens.com\/en\/business-voice-solutions\/cloudtel-pbx\/","title":{"rendered":"CloudTel CC"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”01 Curva superior” _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(0,0,0,0)” background_image=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/02\/ondaazuloscura.png” background_size=”contain” background_position=”top_center” background_repeat=”repeat-x” min_height=”176px” custom_margin=”||||false|false” custom_css_main_element=”z-index:10;” global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”01 slider” _builder_version=”4.16″ _module_preset=”default” custom_margin=”-170px||||false|false” global_colors_info=”{}”][et_pb_fullwidth_slider _builder_version=”4.16.1″ _module_preset=”default” height=”550px” height_tablet=”500px” height_phone=”400px” height_last_edited=”on|tablet” animation_direction=”right” auto=”on” auto_speed=”3000″ auto_ignore_hover=”on” global_colors_info=”{}”][et_pb_slide heading=”CLOUDTEL CC” _builder_version=”4.16.1″ _module_preset=”default” header_level=”h1″ header_font=”Raleway|700|||||||” header_text_color=”#0075b2″ header_font_size=”36px” body_font=”|600|||||||” body_text_color=”#5f5e5d” body_font_size=”28px” background_color=”#FFFFFF” background_enable_color=”on” background_enable_image=”off” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n

Advanced Switchboard for Call\/Contact Center<\/p>\n

\n

\"tecsens<\/p>\n

[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”06″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”30px||1px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_padding=”||63px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16.0″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”19px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#0076B2″ header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||45px||false|false” global_colors_info=”{}”]<\/p>\n

CloudTel CC is an advanced virtual switchboard software with call center and contact center functionalities such<\/strong> as the management of outgoing campaigns with automatic call dialing, IVR, queue management, monitoring and advanced custom reports, among others.<\/p>\n

This platform is aimed at companies that have the need to manage a high volume of incoming calls through queues and \/ or issuance of outgoing campaigns.<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”32″ _builder_version=”4.16.1″ _module_preset=”default” background_color=”#FFFFFF” background_image=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/04\/communication-support-call-center-and-customer-service-help-desk-voip-headset-on-telephone-keyboard-scaled.jpg” background_size=”custom” background_image_width=”0%” background_image_height=”0%” background_position=”bottom_center” min_height=”293px” custom_padding=”5px||197px|||” filter_saturate=”0%” filter_opacity=”32%” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px|||||” filter_opacity=”49%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”28″ _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” custom_padding=”30px||1px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16.0″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n

CloudTel CC Features<\/h2>\n

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AUTO DIALER<\/strong><\/p>\n

[\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16.0″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n

Allows you to import contact lists from a database<\/strong>. The application will mark these numbers based on the rules entered by the Administrator.<\/p>\n

The Agent interface will display to them the specified information about each call.<\/p>\n

The bookmark can be managed through campaigns, and each campaign has lists of customers and associated agents (members).<\/p>\n

Just like in a queue, an admin has different possibilities to choose the type of campaign dialing.<\/strong><\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.tecsens.com\/en\/types-of-automatic-dialing-and-benefits\/” button_text=”Types of dialing” button_alignment=”center” _builder_version=”4.16.1″ _module_preset=”default” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#0076b2″ button_border_color=”RGBA(0,0,0,0)” button_border_radius=”34px” button_font=”Maven Pro|500|||||||” button_use_icon=”off” background_layout=”dark” custom_margin=”||20px||false|false” box_shadow_style=”preset1″ box_shadow_blur=”7px” locked=”off” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”RGBA(0,0,0,0)” button_text_color__hover=”#5f5e5d” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ module_class=”lista” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16.0″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#0076b2″ text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||12px||false|false” global_colors_info=”{}”]<\/p>\n

UNLIMITED QUEUES (ACD)<\/strong><\/p>\n

[\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16.0″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n

The automatic call distribution system<\/strong> helps keep customers online by directing incoming calls to the agent with the most appropriate set of skills, so that the caller’s needs can be properly addressed.<\/p>\n

The ACD is an essential component of a contact center and communication system. Among its functions are priority routing, first in and first out (FIFO), queue callback, call control, call blocking, etc.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16.0″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#0076b2″ text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||12px||false|false” global_colors_info=”{}”]<\/p>\n

CAMPAIGN MONITORING<\/strong><\/p>\n

[\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16.0″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n

Monitoring allows supervisors to see a complete list of all existing campaigns in the system <\/strong>and access more information on important data in real time.<\/p>\n

Supervisors can view a table divided into three main sections: Calls, Agents, and Contacts.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ module_class=”lista” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16.0″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#0076b2″ text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||12px||false|false” global_colors_info=”{}”]<\/p>\n

QUEUE STATISTICS AND REPORTS<\/strong><\/p>\n

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Real-time queue statistics provide deep insight into agent activity and queue traffic.<\/strong><\/p>\n

You have access to incoming and outgoing calls, missed calls, occupancy, availability, answered and unanswered entry queues, and total calls. You can export the reports to different types of formats.<\/p>\n

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IVR STATISTICS<\/strong><\/p>\n

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The IVR Statistics report gives you a detailed view of how your customers navigate an IVR menu.<\/strong><\/p>\n

3 types of reports can be accessed: IVR calls per option, DDI and Caller ID. You can filter each report by date range, IVR, number called, caller ID, and destination.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ module_class=”lista” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16.0″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#0076b2″ text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||12px||false|false” global_colors_info=”{}”]<\/p>\n

REAL-TIME SITUATION SUMMARY<\/strong><\/p>\n

[\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16.1″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n

With the Supervisor edition, the Wallboard module clearly shows the activity of your calls.<\/strong><\/p>\n

Knowing what’s going on is crucial so that decision-makers can make decisions on the fly and organize for the future. With the Wallboard module you can see the status of each agent and each queue, as well as service levels.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16.0″ _module_preset=”default” max_width=”1100px” custom_margin=”||0px||false|false” custom_padding=”37px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#eeeeee” divider_weight=”3px” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][et_pb_button button_url=”https:\/\/www.tecsens.com\/en\/contact-2\/” button_text=”REQUEST DEMO” button_alignment=”center” _builder_version=”4.16.1″ _module_preset=”default” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#0076b2″ button_border_color=”RGBA(0,0,0,0)” button_border_radius=”34px” button_font=”Maven Pro|500|||||||” button_use_icon=”off” background_layout=”dark” custom_margin=”||20px||false|false” box_shadow_style=”preset1″ box_shadow_blur=”7px” locked=”off” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”RGBA(0,0,0,0)” button_text_color__hover=”#5f5e5d” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16.0″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n

Other features and benefits<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/04\/soluciones-de-voz-para-empresas_CloudTelCC_grabaciones.jpg” alt=”Enterprise Voice Solutions CloudTelCC Recordings” title_text=”Enterprise Voice Solutions CloudTelCC Recordings” align=”center” _builder_version=”4.16.1″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16.1″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n

RECORDINGS<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/04\/soluciones-voz-empresas-CloudtelCC_desarrollo-02.jpg” alt=”enterprise voice solutions CloudtelCC development” title_text=”enterprise voice solutions CloudtelCC development” align=”center” _builder_version=”4.16.1″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16.1″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n

CUSTOM DEVELOPMENT<\/strong><\/p>\n

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GUI MULTILING\u00fcE<\/strong><\/p>\n

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STATISTICS<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/04\/soluciones-voz-empresas-CloudtelCC_textoavoz-05.jpg” alt=”enterprise voice solutions CloudtelCC text-to-speech” title_text=”enterprise voice solutions CloudtelCC text-to-speech” align=”center” _builder_version=”4.16.1″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16.1″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n

VOICE-TO-TEXT CONVERSATION<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/04\/soluciones-de-voz-para-empresas_CloudTelCC_Control-06.jpg” alt=”CloudTelCC Control Enterprise Voice Solutions” title_text=”CloudTelCC Control Enterprise Voice Solutions” align=”center” _builder_version=”4.16.1″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16.1″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n

LOAD CONTROL AND QUALITY<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”960px” custom_margin=”32px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway|600|||||||” text_text_color=”#5f5e5d” text_font_size=”25px” text_letter_spacing=”2px” text_line_height=”1.25em” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n

In addition, you can also integrate your CRM or enterprise ERP with CloudTel CC<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” transform_scale=”80%|80%” max_width=”1000px” custom_padding=”6px||0px|||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/02\/Integracion-Microsoft-Dynamics-CRM-06.jpg” alt=”Microsoft Dynamics CRM Integration” title_text=”Microsoft Dynamics CRM Integration” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/02\/Integracion-Sage-12.jpg” alt=”Sage Integration” title_text=”Sage Integration” _builder_version=”4.16″ _module_preset=”default” 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title_text=”Sugar CRM Integration” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/02\/Integracion-Vtiger-CRM-08.jpg” alt=”Vtiger CRM Integration” title_text=”Vtiger CRM Integration” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/02\/Integracion-wolf-CRM-13.jpg” alt=”Wolf CRM Integration” title_text=”Wolf CRM Integration” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/02\/Integracion-pipedrive-15.jpg” alt=”Pipedrive integration” title_text=”Pipedrive integration” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”1100px” custom_margin=”||0px||false|false” custom_padding=”37px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”04a” _builder_version=”4.16″ _module_preset=”default” background_color=”#eeeeee” background_enable_image=”off” background_size=”contain” background_position=”bottom_center” background_repeat=”repeat-x” custom_padding=”30px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”775px” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”||||||||” text_text_color=”#5f5e5d” text_font_size=”25px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||41px||false|false” global_colors_info=”{}”]<\/p>\n

Your company in the hands of specialists<\/p>\n

TECSENS SENSE & TECNHOLOGY<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.tecsens.com\/en\/contact-2\/” button_text=”Contact us” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#0076b2″ button_border_color=”RGBA(0,0,0,0)” button_border_radius=”34px” button_font=”Maven Pro|500|||||||” button_use_icon=”off” background_layout=”dark” custom_margin=”||20px||false|false” box_shadow_style=”preset1″ box_shadow_blur=”7px” locked=”off” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”RGBA(0,0,0,0)” button_text_color__hover=”#5f5e5d” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”04b” _builder_version=”4.16″ _module_preset=”default” background_color=”#eeeeee” background_image=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/02\/ondagris-1.jpg” background_size=”contain” background_position=”bottom_center” background_repeat=”repeat-x” height=”96px” custom_padding=”2px||100px|||” global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”09″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”30px||1px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”1100px” custom_margin=”||0px||false|false” custom_padding=”18px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16.1″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||65px||false|false” global_colors_info=”{}”]<\/p>\n

Management roles<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” max_width=”1250px” custom_padding=”6px||72px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-administrador-26.png” alt=”call center administrator” title_text=”call center administrator” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway|600|||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n

administrator<\/strong><\/p>\n

[\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16.1″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n

The Administrator Edition allows you to define and configure the entire behavior<\/strong> of the system.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-supervisor-27.png” alt=”call center supervisor” title_text=”call center supervisor” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway||||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n

supervisor<\/strong><\/p>\n

[\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16.1″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n

Supervisor Edition allows you to monitor agents and queues in real time,<\/strong> track agent performance, and generate comprehensive statistical reports.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-agente-28.png” alt=”call center agent” title_text=”call center agent” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway||||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n

agent<\/strong><\/p>\n

[\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16.1″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n

The Agent Edition provides agents with the right tools<\/strong> to maximize productivity.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”10″ _builder_version=”4.16″ _module_preset=”default” background_color=”#F1F6F8″ background_enable_image=”off” background_size=”contain” background_position=”bottom_center” background_repeat=”repeat-x” custom_padding=”30px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n

Find out more…<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”Row” _builder_version=”4.16″ _module_preset=”default” max_width=”775px” custom_padding=”75px||0px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blog posts_number=”1″ show_author=”off” show_date=”off” show_categories=”off” show_pagination=”off” module_class=”adelantoblog” _builder_version=”4.16″ _module_preset=”default” header_font=”Maven Pro|500|||||||” header_text_color=”#5F5E5D” header_font_size=”16px” body_font=”Maven Pro||||||||” body_font_size=”16px” background_color=”RGBA(0,0,0,0)” text_orientation=”justified” custom_padding=”||||false|false” border_radii_fullwidth=”on|20px|20px|20px|20px” global_colors_info=”{}”][\/et_pb_blog][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blog posts_number=”1″ show_author=”off” show_date=”off” show_categories=”off” show_pagination=”off” offset_number=”1″ module_class=”adelantoblog” _builder_version=”4.16″ _module_preset=”default” header_font=”Maven Pro|500|||||||” header_text_color=”#5F5E5D” header_font_size=”16px” body_font=”Maven Pro||||||||” body_text_align=”justify” body_font_size=”16px” background_color=”RGBA(0,0,0,0)” custom_padding=”||||false|false” border_radii_fullwidth=”on|20px|20px|20px|20px” global_colors_info=”{}”][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Ondaazulclara” _builder_version=”4.9.0″ _module_preset=”default” background_color=”#FFFFFF” background_image=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/02\/ondaazulclara.jpg” background_size=”contain” background_position=”top_center” background_repeat=”repeat-x” height=”96px” custom_margin=”-35px|||||” custom_padding=”2px||100px|||” global_module=”20514″ global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ theme_builder_area=”post_content” _builder_version=”4.21.2″ _module_preset=”default”][et_pb_row column_structure=”1_2,1_2″ module_id=”consulting” _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”19px|auto||auto||” custom_padding=”0px||55px|||” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”30px|30px|30px|30px|false|false” custom_css_before=”span.wpcf7-list-item {display:block;}” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset2″ global_colors_info=”{}” theme_builder_area=”post_content”]\n

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    <\/ul><\/div>\n
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    \n<\/fieldset>\n