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<\/p>\n[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”01 Curva superior” _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(0,0,0,0)” background_image=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/02\/ondaazuloscura.png” background_size=”contain” background_position=”top_center” background_repeat=”repeat-x” min_height=”176px” custom_margin=”||||false|false” custom_css_main_element=”z-index:10;” global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”01 slider” _builder_version=”4.16″ _module_preset=”default” custom_margin=”-170px||||false|false” global_colors_info=”{}”][et_pb_fullwidth_slider _builder_version=”4.16″ _module_preset=”default” height=”600px” height_tablet=”500px” height_phone=”400px” height_last_edited=”on|tablet” animation_direction=”right” auto=”on” auto_speed=”3000″ auto_ignore_hover=”on” global_colors_info=”{}”][et_pb_slide heading=”CALL & CONTACT CENTER” _builder_version=”4.16″ _module_preset=”default” header_level=”h1″ header_font=”Raleway|700|||||||” header_text_color=”#0075b2″ header_font_size=”36px” body_font=”|600|||||||” body_text_color=”#5f5e5d” body_font_size=”28px” background_color=”#FFFFFF” background_enable_color=”on” background_enable_image=”off” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n
Omnichannel platform for real needs<\/p>\n
<\/p>\n
[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”25″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”3px||5px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_padding=”30px|||||” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”lista alineamiento-vertical” _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”20px|30px|20px|30px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”55px” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway|600|||||||” text_text_color=”#5f5e5d” text_font_size=”25px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n
Global omnichannel solution<\/strong> for companies specialising in Call and Contact Centre, which enables the management of customer services.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ module_class=”lista alineamiento-vertical” _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”20px|30px|20px|30px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”55px” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway|600|||||||” text_text_color=”#5f5e5d” text_font_size=”25px” text_line_height=”1em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||0px||false|false” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”30″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” use_background_color_gradient=”on” background_color_gradient_stops=”#ffffff 56%|#eeeeee 56%” background_color_gradient_start=”#ffffff” background_color_gradient_start_position=”56%” background_color_gradient_end=”#eeeeee” background_color_gradient_end_position=”56%” custom_padding=”30px||1px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”765px” custom_padding=”0px||49px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” max_width=”1250px” custom_padding=”6px||72px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-omnichannel-33-1.png” alt=”omnichannel call centre” title_text=”omnichannel call centre” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway|600|||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n OMNICHANNEL CUSTOMER SERVICE<\/strong><\/p>\n [\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n Calls, emails, chats or social networks can be directed to the most appropriate agents to offer the best care to each of your customers.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-recobros-34.png” alt=”call center recoveries” title_text=”call center recoveries” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway||||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n Recoveries<\/strong><\/p>\n [\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n With our omnichannel solution you can use different dialing modes (Manual, Automatic or Agentless) and adapt your scripts for better recovery management.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-bpos-35.png” alt=”call center bpos” title_text=”call center bpos” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway||||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n BPO’S<\/strong><\/p>\n [\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n Increase the efficiency of your sales teams by automating the management of broadcast campaigns thanks to the Dialer.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-customer-support-36.png” alt=”call center customer support” title_text=”call center customer support” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway||||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n CUSTOMER SUPPORT<\/strong><\/p>\n [\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n Quickly set up your helpdesk and don’t let your agents waste time always writing the same answers to the same questions.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”30″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” use_background_color_gradient=”on” background_color_gradient_stops=”#ffffff 56%|#eeeeee 56%” background_color_gradient_start=”#ffffff” background_color_gradient_start_position=”56%” background_color_gradient_end=”#eeeeee” background_color_gradient_end_position=”56%” custom_padding=”30px||1px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”765px” custom_padding=”0px||49px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”4″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” max_width=”1250px” custom_padding=”6px||72px|||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-web-agent-30.png” alt=”call center web agent” title_text=”call center web agent” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway|600|||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n WEB AGENT<\/strong><\/p>\n [\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n Your agents will have real-time information to provide a better and faster service to your customers by customizing the attention in each interaction.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-manger-31.png” alt=”call center manger” title_text=”call center manger” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway||||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n Manager<\/strong><\/p>\n [\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n Manage your Call or Contact Center easily and quickly. Set up dashboards, monitor your DC activity, and measure equipment productivity.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-designer-32.png” alt=”call center designer” title_text=”call center designer” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway||||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n DESIGNER<\/strong><\/p>\n [\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n Define multichannel flows, time rules, call-backs… All without programming knowledge. Test your designs and easily correct possible points of failure.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|off” admin_label=”05″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”30px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”960px” custom_margin=”-4px|auto||auto||” custom_padding=”||64px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway|600|||||||” text_text_color=”#5f5e5d” text_font_size=”25px” text_letter_spacing=”2px” text_line_height=”1.25em” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Available and integrated channels, the advantage of omnichannel<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-voz-20.jpg” alt=”call center voice” title_text=”call center voice” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n voice<\/strong><\/p>\n Increase quality of service and reduce agent burn-out with automatic screen pop-ups and delivery policies among your agents.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-email-21.jpg” alt=”call center email” title_text=”call center email” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n email<\/strong><\/p>\n Efficiently receive, route, and assign incoming emails to the appropriate agents using default response templates.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-social-customer-service-22.jpg” alt=”call center social customer service” title_text=”call center social customer service” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n SOCIAL CUSTOMER SERVICE<\/strong><\/p>\n Discuss the feedback and requests your customers transmit through social media and offer them a complete omnichannel experience.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-chat-23.jpg” alt=”call center chat” title_text=”call center chat” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n chat<\/strong><\/p>\n Connect with your customers in real time through video, text or a call. Evaluate the service provided at the end of each conversation and improve your service.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-autoservicio-24.jpg” alt=”self-service call center” title_text=”self-service call center” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n self-service<\/strong><\/p>\n Through self-service voice, users will help themselves, quickly find what they need, and minimize their frustration. Available 24×7!<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-feeback-managment-25.jpg” alt=”call center feeback managment” title_text=”call center feeback managment” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n FEEDBACK MANAGEMENT<\/strong><\/p>\n Feedback management is considered the “Customer Experience” initiative that brings a greater positive impact to customer service.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”1100px” custom_margin=”||0px||false|false” custom_padding=”55px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#eeeeee” divider_weight=”3px” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|on” _builder_version=”4.16″ _module_preset=”default” max_width=”960px” custom_margin=”-4px|auto||auto||” custom_padding=”||64px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway|600|||||||” text_text_color=”#5f5e5d” text_font_size=”25px” text_letter_spacing=”2px” text_line_height=”1.25em” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Available and integrated channels, the advantage of omnichannel<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|on” admin_label=”05b” _builder_version=”4.16″ _module_preset=”default” custom_padding=”30px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-voz-20.jpg” alt=”call center voice” title_text=”call center voice” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n voice<\/strong><\/p>\n Increase quality of service and reduce agent burn-out with automatic screen pop-ups and delivery policies among your agents.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-email-21.jpg” alt=”call center email” title_text=”call center email” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n email<\/strong><\/p>\n Efficiently receive, route, and assign incoming emails to the appropriate agents using default response templates.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-social-customer-service-22.jpg” alt=”call center social customer service” title_text=”call center social customer service” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n SOCIAL CUSTOMER SERVICE<\/strong><\/p>\n Discuss the feedback and requests your customers transmit through social media and offer them a complete omnichannel experience.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-chat-23.jpg” alt=”call center chat” title_text=”call center chat” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n chat<\/strong><\/p>\n Connect with your customers in real time through video, text or a call. Evaluate the service provided at the end of each conversation and improve your service.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-autoservicio-24.jpg” alt=”self-service call center” title_text=”self-service call center” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n self-service<\/strong><\/p>\n Through self-service voice, users will help themselves, quickly find what they need, and minimize their frustration. Available 24×7!<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-feeback-managment-25.jpg” alt=”call center feeback managment” title_text=”call center feeback managment” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n FEEDBACK MANAGEMENT<\/strong><\/p>\n Feedback management is considered the “Customer Experience” initiative that brings a greater positive impact to customer service.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”5c” _builder_version=”4.16″ _module_preset=”default” max_width=”1100px” custom_margin=”||0px||false|false” custom_padding=”55px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#eeeeee” divider_weight=”3px” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”30″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” use_background_color_gradient=”on” background_color_gradient_stops=”#ffffff 56%|#eeeeee 56%” background_color_gradient_start=”#ffffff” background_color_gradient_start_position=”56%” background_color_gradient_end=”#eeeeee” background_color_gradient_end_position=”56%” custom_padding=”30px||1px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”765px” custom_padding=”0px||49px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” max_width=”1250px” custom_padding=”6px||72px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-administrador-26.png” alt=”call center administrator” title_text=”call center administrator” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway|600|||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n administrator<\/strong><\/p>\n [\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n Defines system behavior.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-supervisor-27.png” alt=”call center supervisor” title_text=”call center supervisor” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway||||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n supervisor<\/strong><\/p>\n [\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n Controls the daily operation of the Call or Contact Center.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-agente-28.png” alt=”call center agent” title_text=”call center agent” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway||||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n agent<\/strong><\/p>\n [\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n They serve customer interactions.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|false|false” border_radii=”on|13px|13px|13px|13px” box_shadow_style=”preset1″ box_shadow_blur=”48px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-comercial-29.png” alt=”commercial call center” title_text=”commercial call center” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||28px|||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway||||||||” text_text_color=”#0076B2″ text_font_size=”14px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||14px||false|false” global_colors_info=”{}”]<\/p>\n commercial<\/strong><\/p>\n [\/et_pb_text][et_pb_text module_class=”lista” _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro||||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5F5E5D” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||19px||false|false” global_colors_info=”{}”]<\/p>\n View reports on how the Call or Contact Center is working.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”07″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”30px||28px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”960px” custom_margin=”-4px|auto||auto||” custom_padding=”||64px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway|600|||||||” text_text_color=”#5f5e5d” text_font_size=”25px” text_letter_spacing=”2px” text_line_height=”1.25em” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n All voice capabilities in one solution<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_margin=”||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-transferencia-02-1.jpg” alt=”call center transfer” title_text=”call center transfer” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n transfer<\/strong> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-numero-oculto-03.jpg” alt=”call center number hidden” title_text=”call center number hidden” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Show hidden number<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-llamadas-equipo-04-2.jpg” alt=”call center calls team” title_text=”call center calls team” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Ring groups<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-extensiones-05.jpg” alt=”call center extensions” title_text=”call center extensions” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Call captures <\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_margin=”||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-locuciones-06.jpg” alt=”call center locutions” title_text=”call center locutions” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Professional locutions<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-numeros-cortos-07-07.jpg” alt=”call center short numbers” title_text=”call center short numbers” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n NoCortos<\/b><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-identificacion-llamadas-08.jpg” alt=”call center ID calls” title_text=”call center ID calls” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” custom_padding=”||14px|||” global_colors_info=”{}”]<\/p>\n Identification of incoming calls<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-multiempresa-09.jpg” alt=”multi-tenant call center” title_text=”multi-tenant call center” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Multi-tenant<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_margin=”||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-filtrado-llamadas-salientes-10.jpg” alt=”call center filtered incoming calls” title_text=”call center filtered incoming calls” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Filtering incoming calls<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-multiconferencia-11.jpg” alt=”call center multiconference” title_text=”call center multiconference” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Conference<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-filtrado-llamadas-saliente-12.jpg” alt=”call center filtered outgoing calls” title_text=”call center filtered outgoing calls” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Outgoing call filtering<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-agenda-13-1.jpg” alt=”call center agenda” title_text=”call center agenda” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Corporate agenda<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_margin=”||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-grabacion-llamadas-14.jpg” alt=”call center recording calls” title_text=”call center recording calls” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Call recording<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-DND-15.jpg” alt=”call center DND” title_text=”call center DND” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n DND<\/strong> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-ivr-16.jpg” alt=”call center ivr” title_text=”call center ivr” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n IVR<\/strong> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/03\/call-center-follow-me-17.jpg” alt=”call center follow me” title_text=”call center follow me” align=”center” _builder_version=”4.16″ _module_preset=”default” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Maven Pro|600|||||||” text_text_color=”#5f5e5d” text_font_size=”16px” text_line_height=”1.2em” header_2_font=”Raleway|700|||||||” header_2_text_color=”#5f5e5d” header_2_font_size=”36px” header_2_letter_spacing=”2px” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n Follow-me<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ _module_preset=”default” max_width=”1000px” custom_margin=”||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ module_class=”dos-columnas” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”][et_pb_image 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fb_built=”1″ admin_label=”09″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”30px||65px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”1100px” custom_margin=”||0px||false|false” custom_padding=”18px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#eeeeee” divider_weight=”3px” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||20px|||” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”960px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Raleway|600|||||||” text_text_color=”#5f5e5d” text_font_size=”25px” text_letter_spacing=”2px” text_line_height=”1.25em” text_orientation=”center” custom_margin=”5px||||false|false” global_colors_info=”{}”]<\/p>\n In addition, you can also integrate it with your CRM or enterprise ERP<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” transform_scale=”80%|80%” max_width=”1000px” custom_padding=”6px||0px|||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/02\/Integracion-Microsoft-Dynamics-CRM-06.jpg” alt=”Microsoft Dynamics CRM Integration” title_text=”Microsoft Dynamics CRM Integration” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image 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Pro||||||||” body_text_align=”justify” body_font_size=”16px” background_color=”RGBA(0,0,0,0)” custom_padding=”||||false|false” border_radii_fullwidth=”on|20px|20px|20px|20px” global_colors_info=”{}”][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Ondaazulclara” _builder_version=”4.9.0″ _module_preset=”default” background_color=”#FFFFFF” background_image=”https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/02\/ondaazulclara.jpg” background_size=”contain” background_position=”top_center” background_repeat=”repeat-x” height=”96px” custom_margin=”-35px|||||” custom_padding=”2px||100px|||” global_module=”20514″ global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_id=”consulting” _builder_version=”4.17.3″ _module_preset=”default” custom_margin=”19px|auto||auto||” custom_padding=”0px||55px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”30px|30px|30px|30px|false|false” custom_css_before=”span.wpcf7-list-item {display:block;}” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset2″ global_colors_info=”{}”]\n <\/p> \n
Adapted to your needs, to your business, but above all to your customers. What type of Call \/ Contact Centre are you?<\/h2>\n
Work environments adapted to each of the components of your Call\/Contact Center <\/h2>\n
Roles of the work environment<\/h2>\n
(Direct or consultative)<\/p>\n
(Do not disturb)<\/p>\n
(interactive voice response)<\/p>\nFind out more…<\/h2>\n
\n<\/ul><\/div>\n