{"id":22058,"date":"2021-04-13T09:33:32","date_gmt":"2021-04-13T07:33:32","guid":{"rendered":"https:\/\/www.tecsens.com\/customer-support\/"},"modified":"2025-11-13T18:07:01","modified_gmt":"2025-11-13T17:07:01","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.tecsens.com\/en\/customer-support\/","title":{"rendered":"Customer support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;01 Curva superior&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; background_image=&#8221;https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/02\/ondaazuloscura.png&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;top_center&#8221; background_repeat=&#8221;repeat-x&#8221; min_height=&#8221;176px&#8221; custom_margin=&#8221;||-30px||false|false&#8221; custom_css_main_element=&#8221;z-index:10;&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;01 slider&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-170px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_slider _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; height=&#8221;550px&#8221; height_tablet=&#8221;500px&#8221; height_phone=&#8221;400px&#8221; height_last_edited=&#8221;on|tablet&#8221; animation_direction=&#8221;right&#8221; auto=&#8221;on&#8221; auto_speed=&#8221;3000&#8243; auto_ignore_hover=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_slide heading=&#8221;CUSTOMER SUPPORT&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h1&#8243; header_font=&#8221;Raleway|700|||||||&#8221; header_text_color=&#8221;#0075b2&#8243; header_font_size=&#8221;36px&#8221; body_font=&#8221;|600|||||||&#8221; body_text_color=&#8221;#5f5e5d&#8221; body_font_size=&#8221;28px&#8221; background_color=&#8221;#FFFFFF&#8221; background_enable_color=&#8221;on&#8221; background_enable_image=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p style=\"text-align: center;\">We are here to help you<\/p>\n<hr style=\"color: #fff; max-width: 900px; margin-bottom: 30px;\">\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/02\/logo-tecsens.jpg\" alt=\"tecsens logo\" class=\"wp-image-18991 alignnone size-full\" width=\"100\" height=\"100\" srcset=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/02\/logo-tecsens.jpg 100w, https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/02\/logo-tecsens-24x24.jpg 24w, https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/02\/logo-tecsens-36x36.jpg 36w, https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/02\/logo-tecsens-48x48.jpg 48w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/><\/p>\n<p>[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;06&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-81px|||||&#8221; custom_padding=&#8221;30px||1px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1000px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Maven Pro||||||||&#8221; text_text_color=&#8221;#5f5e5d&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.2em&#8221; header_2_font=&#8221;Raleway|700|||||||&#8221; header_2_text_color=&#8221;#0076B2&#8243; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;5px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\">For the management of our already implemented solutions, we have a <strong>24&#215;7 customer service<\/strong>. Our technical team will contact you in order to solve your request or query as soon as possible.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1100px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;1px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;#eeeeee&#8221; divider_weight=&#8221;3px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;24&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-1px|||||&#8221; custom_padding=&#8221;13px||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1000px&#8221; custom_margin=&#8221;-31px|auto|0px|auto|false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Maven Pro||||||||&#8221; text_text_color=&#8221;#5f5e5d&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.2em&#8221; header_2_font=&#8221;Raleway|700|||||||&#8221; header_2_text_color=&#8221;#5F5E5D&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;5px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Applications and manuals<\/h2>\n<p>[\/et_pb_text][et_pb_button _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1000px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion closed_toggle_text_color=&#8221;#5f5e5d&#8221; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#0076b2&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#5f5e5d&#8221; toggle_font=&#8221;Maven Pro|500|||||||&#8221; toggle_letter_spacing=&#8221;1px&#8221; closed_toggle_font=&#8221;Maven Pro|500|||||||&#8221; closed_toggle_letter_spacing=&#8221;1px&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#eeeeee&#8221; border_width_top=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;Communicator v7.6&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li><a href=\"https:\/\/www.tecsens.com\/communicator\/Communicator-7.6.0.exe\">Download Communicator v7.6 for Windows<\/a><\/li>\n<li><a href=\"https:\/\/www.tecsens.com\/communicator\/Communicator-7.6.0.dmg\">Download Communicator v7.6 for MacOS<\/a><\/li>\n<li><a href=\"https:\/\/www.tecsens.com\/communicator\/Communicator-7.6.0.deb\">Download Communicator v7.6 for Linux<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Communicator Manuals&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/08\/TECSENS_Manual-Communicator-web.pdf\">Communicator Web Manual<\/a><\/li>\n<li><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/08\/TECSENS_Manual-Communicator-Go.pdf\">Manual Communicator Go6<\/a><\/li>\n<li><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/08\/TECSENS_Manual-Apple-v5-a-v6.pdf\">Apple Communicator Manual v5 to v6<\/a><\/li>\n<li><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/08\/TECSENS_Manual-Communicator-business-edition.pdf\">Manual Communicator Business for Windows<\/a><\/li>\n<li><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/08\/TECSENS_ManualConfiguracioneInstalacionCommunicator6.pdf\">Communicator 6 CloudTel CC Configuration and Installation Manual<\/a><\/li>\n<li><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/11\/Como-anadir-reglas-de-marcado-en-Communicator.pdf\">How to add dialling rules in Communicator<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Communicator Mobile v6&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.bicomsystems.communicatorgo6play&amp;hl=es_es\" target=\"_blank\" rel=\"noopener noreferrer\">Android<\/a><\/li>\n<li><a href=\"https:\/\/apps.apple.com\/us\/app\/communicator-go-6\/id1482905991\" target=\"_blank\" rel=\"noopener noreferrer\">iOS<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;SIM Tecsphone&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/04\/TECSENS_ConfiguracionAPNRoaming_.pdf\">Roaming APN Configuration Guide<\/a><\/li>\n<li><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/04\/TECSENS_manual_APNsinroaming.pdf\">APN Configuration Guide<\/a><\/li>\n<li><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/09\/Tecsphone_SIMCodigos_.pdf\">Mobile feature codes<\/a><\/li>\n<li><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/06\/TECSENS_Compartir-datos-en-IPhone.pdf\">Guide setup to share data on iPhone<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Private Cloud&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2021\/11\/TECSENS_Manual_MyCloud.pdf\">My Cloud Tecsens portal management guide<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;CloudTel PBX Extension Management Manual&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/11\/Manual-administracion-extensiones-CloudTel-PBX.pdf\"><a href=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/11\/Manual-administracion-extensiones-CloudTel-PBX.pdf\">CloudTel PBX Extension Management<\/a><\/a><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_button _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1100px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;1px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;#eeeeee&#8221; divider_weight=&#8221;3px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;36&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-2px|0px||0px|false|false&#8221; custom_padding=&#8221;30px|0px|1px|0px|false|false&#8221; saved_tabs=&#8221;all&#8221; 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global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Our differentiation<\/h2>\n<p>[\/et_pb_text][divi8_logo_carousel divi8_sliderperview=&#8221;5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][divi8_logo_carousel_item img=&#8221;https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/07\/M365-14.jpg&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/divi8_logo_carousel_item][divi8_logo_carousel_item img=&#8221;https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/07\/Veeam-15-15.jpg&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/divi8_logo_carousel_item][divi8_logo_carousel_item img=&#8221;https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/07\/interxion-16.jpg&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/divi8_logo_carousel_item][divi8_logo_carousel_item img=&#8221;https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/07\/VMware-05.jpg&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/divi8_logo_carousel_item][divi8_logo_carousel_item img=&#8221;https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/07\/poly-17.jpg&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/divi8_logo_carousel_item][divi8_logo_carousel_item img=&#8221;https:\/\/www.tecsens.com\/wp-content\/uploads\/2023\/07\/Colt-18.jpg&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/divi8_logo_carousel_item][\/divi8_logo_carousel][wdcl_logo_carousel slide_count=&#8221;5&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||52px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/wdcl_logo_carousel][et_pb_slider arrows_custom_color=&#8221;#5F5E5D&#8221; dot_nav_custom_color=&#8221;#5F5E5D&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; button_text_color=&#8221;RGBA(255,255,255,0)&#8221; button_bg_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_color=&#8221;RGBA(255,255,255,0)&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;-52px||15px|||&#8221; custom_padding=&#8221;35px||39px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_slide heading=&#8221;We exceed our customers&apos; expectations&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_text_color=&#8221;#0067A4&#8243; header_font_size=&#8221;30px&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; background_enable_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong><em><\/em><\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong><em>&#8216;<\/em><\/strong><em>&#8216;More than 60% of our customers say that our technical service exceeded their expectations.&#8221;<\/em><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><em>&#8221;We obtain an NPS of 83 in technical support, an average of 40% more than in the sector (according to publications by the consultancy clearyrated)&#8221;<\/em><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><em><\/em><\/span><\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_text_color=&#8221;#0067A4&#8243; header_font_size=&#8221;30px&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; background_enable_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Our vocation is to increase the productivity of your business thanks to a comprehensive knowledge of Cloud technologies, VoIP, Networks and Computer Security.<\/strong><\/span><\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_text_color=&#8221;#0067A4&#8243; header_font_size=&#8221;30px&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; background_enable_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>More than 15 years, more than 400 customers, present in the Spanish, French, English and German markets.<\/strong><\/span><\/p>\n<p>[\/et_pb_slide][\/et_pb_slider][et_pb_text _builder_version=&#8221;4.21.0&#8243; 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Our technical team will contact you in order to solve your request or query as soon as possible.Applications and manuals Download Communicator v7.6 for Windows Download Communicator v7.6 for MacOS Download Communicator v7.6 for Linux [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":108,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-22058","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer support - Tecsens<\/title>\n<meta name=\"description\" content=\"For the management of our solutions, we have 24\u00d77 customer support. 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