{"version":"1.0","provider_name":"Tecsens","provider_url":"https:\/\/www.tecsens.com\/en\/","author_name":"TECSENS Marketing","author_url":"https:\/\/www.tecsens.com\/en\/author\/veronica-aguado\/","title":"IVR in call center: what are its benefits? - Tecsens -","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"pkMQgGKl8k\"><a href=\"https:\/\/www.tecsens.com\/en\/ivr-in-call-center-what-are-its-benefits\/\">IVR in call center: what are its benefits?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.tecsens.com\/en\/ivr-in-call-center-what-are-its-benefits\/embed\/#?secret=pkMQgGKl8k\" width=\"600\" height=\"338\" title=\"&#8220;IVR in call center: what are its benefits?&#8221; &#8212; Tecsens\" data-secret=\"pkMQgGKl8k\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/11\/TECSENS_IVRCallCenter_291122-19-scaled.jpg","thumbnail_width":2560,"thumbnail_height":1442,"description":"Interactive Voice Response (IVR) is a phone menu system that allows callers to use the phone keypad to identify, segment and route each call to the most appropriate agent within the customer service team. Although this AI tool does not replace the need for a live agent, it is a Very useful resource to improve [&hellip;]"}