Company with commercial teams distributed in 11 delegations in Spain has decided to implement a CRM . The IT Director says he knows an implanting company whose manager is a friend of his. He assures that they are very professional, and that they have experience in the sector.
The Manager does not know whether to follow the suggestion made by his IT Director, because although he values the trust that can be had between the implementing team and the internal team. In the event that the implementation does not go well, he does not know how that CIO could handle the situation.
A RFP (Request for Proposal) , a supplier contest was launched and several implanter companies with which it has ties were invited. Among other aspects, the references provided by each candidate, the capacity to execute a project at the national level and the results of the interviews with the possible project managers of the finalist companies were valued.