A director with a strong profile of success in sales is not sure of the cost savings that their “computer expert” has promised can be achieved by installing a Linux distribution (Ubuntu) on the company’s 32 PCs. They ask for help to assess the pros and cons, since they do not know of any company that has previously made this change.
It is a medical company which has to exchange medical reports with customers in a pre established format in Microsoft Office and a change of this nature would bring compatibility problems, solvable with a small element of programming that would become critical. Therefore, it is recommended not to make the change. In the process it is clearly identified that the IT department requires professional management and overall judgement.
The Tecsens Technology Management service is put in place and one morning a week they dispose of a senior professional who organises the department’s priorities, examines the list of projects, oversees computer maintenance, and sits down regularly with the director to discuss technology issues that affect the company (possible actions being taken by the competition, cost savings projects, identifying risks, etc …)