Situation
As a result of an audit into compliance with the Data Protection Act (the Spanish LOPD), a SAP implementation company which wants to control what use is made of corporate internet access, while at the same time giving freedom to their employees by appealing to their responsibility, announces policies for security and the responsible use of Internet access. The CEO comes up against the opposition of middle managers, without whose support the policies are doomed to failure. He asks us for help to find a solution.
Diagnosis
The middle managers are people with experience in business matters and in the use of technology, but are not regular users of social networks or the Internet as a work tool. However, their development teams, the youngest sector of the staff, are used to using applications like Facebook or Dropbox, even within the client’s premises.
Solution
The Tecsens Training for non technical managers service is initiated and a series of courses is conducted on good business practices for non-corporate web applications. Middle managers are taught how some of the most popular social networks operate, and the consequences for the company of misuse by employees, so that they can see the benefits of the policies that are being proposed.