Remote computer assistance services company has identified that it loses € 30,000 for each hour of non-availability of its service. Ask for help to guarantee availabilities higher than 99.9% as much as possible
The IT infrastructure is housed in a datacenter with few guarantees of service level, the main headquarters being the secondary node of a non-formalized Business Continuity Plan. This Plan is not written, it is not shared by the organization, it does not have responsible parties, it could not be proven, and in general it did not offer too many guarantees of operation.
The Tecsens Business Continuity service was launched and a Plan was drawn up that identified the key elements that had to be duplicated to avoid the fall of its platform and that described how to act in the event that it nevertheless occurred. In addition, an emergency procedure was developed in which a selection of services considered key could be provided and prioritization policies were established to serve VIP clients to whom they could provide the service in another way in the event of a fall. The trial tests identified improvements that were eventually incorporated into the standard work methodology as well.