Situation
A company that provides remote computer support services has calculated that it loses €30,000 for each hour that its services are unavailable. They ask for help to ensure, as far as possible, availability of more than 99.9%
Diagnosis
The IT infrastructure is hosted at a data centre with few service level guarantees, with the headquarters being the child node of an informal Business Continuity Plan. This plan is unwritten, it is not shared by the organisation, it does not have named people responsible, it cannot be tested, and generally does not offer many guarantees that it will work.
Solution
The Tecsens Business Continuity service is initiated and a plan is developed that identifies the key elements that have to be duplicated to prevent the failure of their platform and which describes how to act in the event that, despite everything, a failure occurs. In addition, an emergency procedure is developed by which a selection of services considered essential can be provided, and prioritisation policies are established for the most important customers, so as to provide services to them by other means in the event of failure. The experimental trials reveal improvements that ere eventually also incorporated into the standard working methodology.