La entrada Interview about our merger between TECSENS and Signia se publicó primero en Tecsens.

What is the ENS?

The National Security Scheme (ENS) is a set of measures and requirements that guarantee the security of the information handled by Spanish public administrations.

Included in Royal Decree 3/2010 it was established for the first time in 2007 and updated in 2019. The regulations establish that all public entities that handle information must comply with the requirements set. Created under the clear need to establish common methodologies for the implementation and use of electronic media in the public sphere in this way generate trust among citizens.

Objectives of the ENS

The objective of the ENS is to provide a common frame of reference for information security throughout the Spanish public sector, establish the principles that regulate and ensure access, integrity, availability and veracity of information used in electronic media in or related to Public Administrations (state, regional and local). This allows greater efficiency and effectiveness in the management of information security.

The ENS has multiple objectives including:

Establish a common framework for information security

This allows greater efficiency and effectiveness in information security management, by providing a common basis for risk management and the implementation of security measures.

Ensure the confidentiality, integrity and availability of information

This is achieved by implementing technical, organizational and legal security measures, which ensure that information is adequately protected at all times.

Ensure interoperability and trust in the exchange of information between Spanish public entities

This is achieved by defining common standards and requirements for information security, allowing for greater compatibility and reliability in the exchange of information.

Scopes of application of the ENS

The scope of the ENS is very broad. They apply to all Spanish public entities, from the central administration of the State to local entities, through autonomous bodies, universities, hospitals and other health centers, among others.

In addition, the ENS also applies to information and communication technology (ICT) service providers working for the public sector, as is our case.

Categories of systems in the ENS

1. HIGH Category

Information security risks can cause catastrophic harm.

2. MEDIA Category

Information security risks can cause serious harm if there are none of a higher level.

3. LOW Category

Information security risks do not outweigh the cause of limited harm and none of a serious or higher level exist.

Each information system may be treated independently in terms of information security measures according to its category.

La entrada <strong>Tecsens certified in the ENS</strong> se publicó primero en Tecsens.

4 technology priorities 2023 according to Gartner

According to the latest study conducted by Gartner, in the next 3 years technology priorities can be addressed with digital trends 2023.

1.Optimization

The following trends are fundamental to optimize information systems, making them more reliable and thus can preserve the integrity of AI systems.

Digital immune system, consists of combining software engineering strategies for the protection of systems, reducing operational risks.

Applied observability, through the data emitted by an organization allows AI to analyze and recommend faster and more timely decision making for the company. This can reduce response times and streamline organizations’ operations.

AI TRiSM, is a framework that allows managing the trust, risk and security of AI. Through a combination of methods it helps explain, implement new models, manage security and offer AI ethics and privacy controls.

2.Scalability

Thanks to the following digital trends, the offer and delivery of products is more agile and allows connectivity anywhere and at any time.

Cloud platforms for industries , thanks to these combinations SaaS, PaaS and IaaS with specific functions and customized to each sector, organizations can adapt more easily to the continuous evolution of these.

Platform engineering, this set of processes, tools and capabilities facilitate the consumption of developers and users that increases productivity and reduces the burden on equipment.

Obtaining wireless value, encompasses the provision of wireless network services. These not only provide connectivity but real-time data, analysis data etc.

3.Discovery

This trend tries to enable the change of model from the interaction with the components of the organization, customers and the acceleration of strategies for the use of new virtual markets.

Superapps, these are composite applications that combine the functions of an application, platform and ecosystem, allowing third parties to develop and publish mini-apps.

Adaptive AI, through real-time feedback models learn and change to adapt to new and objective data. It ensures the ability to adapt in real time to current needs.

Metaverse, allows the reproduction or amplification of the activities of the users in the physical to the virtual world.

4.Sustainable technology

It is a structure of solutions that increases the energy and efficiency of information technology services, which trains organizations for sustainability through: traceability, analysis, emissions management software and AI helps achieve the sustainability objectives of each user.

Investment in this type of technology generates operational resilience and financial performance that empower the growth of organizations.

La entrada <strong>4 technology priorities 2023</strong> se publicó primero en Tecsens.

But what is TECSENS eCommerce and who is it aimed at?

eCommerce is a way to acquire voice services through the web, anytime and from anywhere. A platform through which in a matter of seconds and in just 3 steps you can buy 100% online the SIP Trunk service and what it entails, that is, numbering and channels.

100% B2B orientation, aimed at companies with a certain technological profile among their ranks, which demand operator services for their physical or virtual switchboards. A client that has the need to be totally autonomous in the management and registration of the SIP Trunk and that requires the reliability of a large international operator behind. Initially designed for Operators or Call Centers anywhere in the world that diversify their traffic according to which campaigns or simply seek secure, agile and flexible services.

What are the advantages and how does it work?

As we have already indicated, agility, cost and productivity savings, and self-management are the 3 main advantages of this new platform. In just 3 steps : pack selection, registration and service activation. Acquiring any of the products is to acquire 100% balance in the account since it works through recharges and without monthly fees, channels and DDIs are included.

Once inside you can access the Manager to administer and manage your services, expand channels or DDIs, download CDRs or invoices, see the status of your orders, etc. are just some of the possibilities provided by the customer portal.

What are the expectations of the project?

The eCommerce project will grow with more voice solutions oriented to all needs. “Position ourselves as the first operator to sell voice services 100% online“. Automation is the future and understanding, as well as anticipating the needs of customers by offering other value-added services around the main solution in a totally autonomous way is the strategy to be followed by the company in this project.

La entrada <strong>Tecsens launches its e-Commerce for voice solutions</strong> se publicó primero en Tecsens.

What is a PMS system?

A PMS (Property Management System) is a hotel management software or system that helps the coordination of a hotel, in short, it allows you to plan, program and manage all its areas efficiently.

In the main focus of this system is the client, through this software the entry and exit of these, the allocation of rooms, billing and endless functionalities that are part of the daily operation of a hotel are managed.

Advantages of a PMS

Optimization of service management

The interconnection of all the hotel management systems makes the stay of the clients more efficient and satisfactory for them, starting with the management of reservations, state of the rooms, extra services (hospitality), customer data, flow of financial operations etc.

Control and minimization of incidents

Thanks to the PMS system, incidents can even be predicted and controlled before they pose a problem.

Decision making

Having the activity in real time allows you to make improvement decisions based on the updates that occur in the PMS.

Customer satisfaction

Thanks to the efficient management generated by this software, the service adjusts to the needs of customers without delays and problems, which means quality relationships and good customer experience in their stays.

Cloud Adoption

The trend to the cloud is more than obvious, so having PMS that allow access from any point without having to be in the hotel is a point to take into account. This ease and immediate availability guarantee absolute control.

Integrations with PMS

At Tecsens, thanks to our agreement with integrators such as Char that facilitate the connection between hotel equipment and systems with any type of PMS, we facilitate the management of hotel chains.

Thanks to Char, any architecture can simplify the centralization of systems designed as local solutions.

-Manages to improve the performance of already integrated systems and makes the most of their potential.

-Solves any connectivity problem, due to its architecture, location or access.

-Manages the maintenance and resolution of incidents through 24/7 monitoring of the connection between systems guaranteeing high availability.

Among the communications solutions we offer together with Char to integrate with PMS systems we have the following:

• CloudTel PBX
• CloudTel PBX+Microsoft Teams
• CloudTel CC

These solutions allow to keep track of the client’s telephone consumption, as well as other functionalities managed directly from a terminal (alarm clock, room service, etc.)

In short, the PMS system for hotels is essential for a good management and coordination of all its daily operations regardless of its volume.

La entrada PMS systems for hotels se publicó primero en Tecsens.

What does ISO 9001 entail?

The ISO 9001 standard belongs to the ISO 9000 family of quality management standards, one of the most recognised worldwide. It helps organisations to manage and control compliance with the highest quality standards, needs and expectations of their customers in their processes. The certification details through a benchmark standard how to obtain a durable and effective service for long-term planning.

How does ISO 9001 work?

In order to implement ISO 9001, a linear cycle called PHVA is carried out, which involves the completion of 4 steps:

• Planning: in this phase, the objectives of the system, the processes to be carried out and the resources required to meet customer needs and organisational policies are established, taking into account the risks and opportunities involved and addressing them.
• Doing: In this phase, all of the above planned activities are implemented.
• Verification: in this phase, the processes, products or services carried out with respect to the policies, objectives, requirements and activities developed are monitored, measured and the results are reported.
• Action: in this last phase, decisions are taken on the basis of the results to improve performance where necessary.

Benefits of ISO 9001:

A certification designed to be a great tool for improvement in organisations in which we find the following benefits:

• Satisfyingcustomer needs
• To become more competent in the sector in which the business activity is carried out
• Continuous improvement and optimisation of operations and processes
• To be competent in more tenders
• Building aresilient and sustainable business
• Staff commitment and effective work for continuous improvement

And you, do you value the quality of your services?

La entrada Tecsens certified ISO 9001 se publicó primero en Tecsens.

IT Trends 2022 according to Gartner

• Data fabric: flexible integration of all available data between the different platforms and users that make up an organisation. It reduces and streamlines the effort of data management by interconnecting data with each other.

• Cybersecurity Grid: This is an architecture that integrates different security solutions that allow them to act together for greater overall protection. All of this while respecting the organisation’s existing disaster safety policies.

• Hyper-automation: A method that automates as many business and technology processes as possible, sometimes even delegating certain decisions to technology. It facilitates remote operations, resizing and supports full digital transformation.

• Autonomous systems:are an agile set of technological capabilities that can be managed physically or through software, have the ability to learn from their environment and modify it with their own algorithms in real time. They are created to help, optimise performance, defend against attacks etc.

• Cloud-native platforms:this technology allows building resilient, flexible and agile applications and architectures adapted to the rapid growth of digital development.

• Generative AI:through data analysis, it understands how products, solutions, etc. are composed to generate innovative creations similar to the original, speeding up R&D cycles in different fields such as medicine, product creation, etc.

These technologies and others will help drive and accelerate digital transformation, growth and efficiency across all sectors.

And you, do you already have a clear roadmap for 2022?

La entrada 6 IT Trends 2022 according to Gartner se publicó primero en Tecsens.

Under the slogan “Together we accelerate transformation”, its main objective is to dynamise and disseminate new and existing technologies with these participants. With an extensive plan of activities involving all the associated entities, an ecosystem that includes multiple profiles: IT managers, partners, service providers and startups.

The highlight is its event, which has been held for more than 29 years and lasts two days. It brings together all its partners, collaborators, public institutions, etc. to present new proposals and create possible synergies. An event where more than 7000 visitors discover the innovations and visions of the future in the IT sector together with more than 125 exhibitors and sponsors. This year it is scheduled to be held on 18 and 19 May at the IFEMA conference centre.

In the struggle to move towards digital transformation, we decided to join this association to collaborate and enact this much-needed change for so many companies and sectors. The last two years have undoubtedly shown that technological advances have helped thousands of companies and individuals to stay in business despite the circumstances. A real need that is multiplying and is not always within everyone’s reach.

That’s why we at Tecsens want to help you and make it easy for you. “The migration to Cloud environments is no longer an omen but a reality”.

La entrada Tecsens partners with Aslan se publicó primero en Tecsens.

What are TIER certifications?

TIER certifications are globally recognized classifications that value the structure, design, performance, and reliability of a Data Center. Checks the infrastructure capacity of a Data Center to meet the optimal performance level and high level of support required by an organization.

It is organized into different levels of performance depending on the requirements of each infrastructure.

This certification is unique and recognized in the industry for its rigor and integrity. Awarded by the Uptime Institute.

Benefits of TIER certifications:

• Performance: flexible and adaptable to the constant change that this technology entails, such as modular configurations, OCP (Open Compute Project) and cutting-edge approaches to power and cooling. This ensures that it meets the required objectives (costs, sustainability, uptime in IT operations) and allows to expand a variety of solutions according to the needs of each organization.

• Adaptable: enables organizations to comply with local regulations, codes and bylaws.

• Ciclo de vida: engloba todas las fases de la constitución de un Data Center. From design documentation, constructed facilities and demonstration of operational sustainability.

• Vendor-independent: no need to choose a particular manufacturer, hardware or brand. It is totally impartial towards suppliers.

• Author Certification:In this case the author Uptime Institute is the only one that can issue this certification, which guarantees changes in criteria and preferences.

This trust seal becomes an ally to guarantee the high standards required by organizations. It will also help customers make the best choice of suppliers with high levels of support.

Nosotros tenemos centros de datos con certificación TIER, ¿y usted?

La entrada Fundamental TIER certifications for a Data Center se publicó primero en Tecsens.

It is not that Microsoft is not secure, far from it, in fact it is one of the most powerful, effective and well-known tools for productivity in an organization. It ensures data protection, encryption, security, compliance and eDiscovery but by default not everything an organization may require.

In addition, with the times we live in,a lot of sensitive company information is stored and passes through the office 365 tools. For this reason, the recovery of this information must be guaranteed and secured, especially when it comes to large organizations. Reducing and mitigating potential malware attacks and even accidental component failure is critical.

Whether it is Microsoft Teams, the tool most used by teams to work remotely, or any of the Office 365 applications, the restoration and control of the data is the responsibility of the user and not Microsoft.

Benefits of implementing a backup in Office 365:

• Data management and protection against accidental deletion, security threats and gaps in retention policies.

• Immediate and flexible restoration of individual Office 365 items and files.

• Compliance with legal and regulatory requirements with efficient eDiscovery of Office 365 backup elements.

• Control, scheduling and monitoringof backups, adjusting the frequency as the user decides.

Don’t gamble, keep your information always protected and accessible.

It is never enough when it comes to the security of your company.

La entrada Is an Office 365 backup necessary? se publicó primero en Tecsens.