{"id":30218,"date":"2022-11-08T12:25:00","date_gmt":"2022-11-08T11:25:00","guid":{"rendered":"https:\/\/www.tecsens.com\/ring-groups-que-es-i-com-pot-ajudar-en-un-call-center\/"},"modified":"2022-11-08T12:25:03","modified_gmt":"2022-11-08T11:25:03","slug":"ring-groups-que-es-i-com-pot-ajudar-en-un-call-center","status":"publish","type":"post","link":"https:\/\/www.tecsens.com\/ca\/ring-groups-que-es-i-com-pot-ajudar-en-un-call-center\/","title":{"rendered":"Ring groups qu\u00e8 \u00e9s i com pot ajudar en un call center?"},"content":{"rendered":"\n

\u00bfAlguna vegada t’has preguntat si seria possible per a la teva empresa definir certs grups cap als quals desviar les trucades entrants de forma espec\u00edfica? Si \u00e9s aix\u00ed, et presentem els Ring Groups qu\u00e8 \u00e9s i com pot ajudar en un call center<\/a>?<\/strong><\/p>\n\n

<\/div>\n\n

Qu\u00e8 \u00e9s i per a qu\u00e8 serveix un ring group <\/h2>\n\n

Un grup de trucada o ring groups \u00e9s una funci\u00f3 que li permet fer que diversos tel\u00e8fons sonin quan es marca una extensi\u00f3 o un n\u00famero.<\/strong> \u00c9s una excel\u00b7lent manera perqu\u00e8 una empresa comparteixi la distribuci\u00f3 de les trucades entrants entre els empleats. Sovint s’ utilitza per distribuir efica\u00e7ment les trucades a departaments espec\u00edfics com Vendes, Atenci\u00f3 al Client<\/a> i Comptabilitat. <\/p>\n\n

Els grups de trucades permeten als empleats ser m\u00e9s productius i ajuden a disminuir el temps d’espera<\/strong> dels clients. En cas que cap dels usuaris assignats a un ring group estigui disponible, hi ha diverses opcions de desviament, com per exemple dirigir les trucades a la b\u00fasties de veu del grup o transferir les trucades a altres extensions. <\/p>\n\n

<\/div>\n\n

Beneficis d’ usar ring groups en un call center <\/h2>\n\n
  1. Impulsar<\/strong> l’ efici\u00e8ncia i productivitat dels empleats <\/li><\/ol>\n
    1. Transferir<\/strong> trucades al departament corresponent <\/li><\/ol>\n
      1. Reduir <\/strong>el temps d’ espera del client <\/li><\/ol>\n
        1. Augment<\/strong> del First Call Resolution<\/a> <\/li><\/ol>\n
          1. Distribueix<\/strong> les trucades en funci\u00f3 de les teves necessitats <\/li><\/ol>\n
            <\/div>\n\n

            1. Impulsar l’efici\u00e8ncia i productivitat dels empleats <\/h3>\n\n

            Sovint, les petites empreses i les empreses emergents no tenen els recursos necessaris per configurar i administrar centres de trucades entrants. Per aix\u00f2, \u00e9s fonamental implementar ring groups per facilitar el proc\u00e9s i que totes les extensions sonin simult\u00e0niament cada vegada que un client es posa en contacte amb l’empresa. <\/p>\n\n

            D’aquesta manera, tots els empleats poden atendre la trucada i interactuar amb el client de forma proactiva, alhora que es distribueix millor la for\u00e7a del treball. A m\u00e9s, aquests sistemes permeten configurar els patrons de trucades de forma espec\u00edfica, redirigint cada notificaci\u00f3 de la manera que millor s’ adapti a les necessitats, dimensions i caracter\u00edstiques de cada call center. <\/p>\n\n

            <\/div>\n\n

            2. Transferir trucades al departament corresponent <\/h3>\n\n

            D’ altra banda, les grans empreses necessiten agilitar els processos comercials, i implementar eines que millorin l’ experi\u00e8ncia del client transferint les trucades de forma \u00e0gil als departaments apropiats. En aquest sentit, els ring groups funcionen com una estrat\u00e8gia per transferir les trucades al departament corresponent (vendes, enviaments, suport t\u00e8cnic…). <\/p>\n\n

            <\/div>\n\n

            3. Reduir el temps d’espera del client <\/h3>\n\n

            Els grups de crida redueixen considerablement el temps d’ espera de la persona que contacta amb el call center, millorant aix\u00ed l’ experi\u00e8ncia general del client i accelera el proc\u00e9s de resoluci\u00f3. Els temps d’espera m\u00e9s curts optimitzen els seus agents, fan felices els seus clients i redueixen la tecnologia i els costos operatius en el teu call center, tot alhora. <\/p>\n\n

            <\/div>\n\n

            4. Augment del First Call Resolution <\/h3>\n\n

            At\u00e8s que els ring groups faciliten la comunicaci\u00f3 entre client i agent, tamb\u00e9 afavoreixen la resoluci\u00f3 del problema en primera inst\u00e0ncia, \u00e9s a dir, la First Call Resolution. <\/p>\n\n

            Cada vegada que un usuari es torna a posar en contacte amb l’equip d’atenci\u00f3 al client, si b\u00e9 amb un programari apropiat<\/a> no necessita repetir tota la seva informaci\u00f3, haver de tornar a comunicar-se augmenta la seva frustraci\u00f3, enuujament o dubte. Aquesta situaci\u00f3 repercuteix directament sobre la imatge de l’ empresa i provoca l’ augment en la insatisfacci\u00f3 de l’ experi\u00e8ncia. <\/p>\n\n

            A m\u00e9s, mantenir un nombre redu\u00eft de trucades repetides garanteix una major disponibilitat dels agents a atendre noves trucades i involucrar-se per major temps en els clients potencials, millorant sens dubte l’experi\u00e8ncia i la satisfacci\u00f3 final. <\/p>\n\n

            <\/div>\n\n

            5. Distribueix les trucades en funci\u00f3 de les necessitats del teu call center <\/h3>\n\n

            Igual que les estrat\u00e8gies populars d ‘ encaminament de trucades<\/a>, els grups de trucades optimitzen la for\u00e7a de treball en distribuir uniformement la c\u00e0rrega de treball, evitant el burn-out i la frustraci\u00f3 dels empleats. <\/p>\n\n

            At\u00e8s que els centres de trucades tenen una taxa de rotaci\u00f3 especialment alta (entre 30 i 45 %), qualsevol millora que potenci\u00ef la comoditat dels agents, beneficiar\u00e0 tamb\u00e9 el resultat final de l’empresa, reduint costos i temps en la captaci\u00f3 de nous empleats. <\/p>\n\n

            A m\u00e9s, una distribuci\u00f3 eficient de les trucades no nom\u00e9s beneficia els membres de l’equip, tamb\u00e9 garanteix una millor impressi\u00f3 de l’empresa cap als consumidors i competidors. <\/p>\n\n

            <\/div>\n","protected":false},"excerpt":{"rendered":"

            \u00bfAlguna vegada t’has preguntat si seria possible per a la teva empresa definir certs grups cap als quals desviar les trucades entrants de forma espec\u00edfica? Si \u00e9s aix\u00ed, et presentem els Ring Groups qu\u00e8 \u00e9s i com pot ajudar en un call center? Qu\u00e8 \u00e9s i per a qu\u00e8 serveix un ring group Un grup […]<\/p>\n","protected":false},"author":9,"featured_media":29956,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[496,494],"tags":[584,387,133,8,423,170],"class_list":["post-30218","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consulting-ca","category-voice","tag-call-center-centre-datencio-telefonica","tag-centre-de-contactes","tag-consultoria-ca","tag-software","tag-veu","tag-voip"],"yoast_head":"\nRing groups qu\u00e8 \u00e9s i com pot ajudar en un call center? - Tecsens -<\/title>\n<meta name=\"description\" content=\"Definir grups cap als quals desviar les trucades entrants de forma espec\u00edfica \u00e9s possible, els ring groups qu\u00e8 \u00e9s i com pot ajudar en un call center?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tecsens.com\/ca\/ring-groups-que-es-i-com-pot-ajudar-en-un-call-center\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ring groups qu\u00e8 \u00e9s i com pot ajudar en un call center? - Tecsens -\" \/>\n<meta property=\"og:description\" content=\"Definir grups cap als quals desviar les trucades entrants de forma espec\u00edfica \u00e9s possible, els ring groups qu\u00e8 \u00e9s i com pot ajudar en un call center?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tecsens.com\/ca\/ring-groups-que-es-i-com-pot-ajudar-en-un-call-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Tecsens\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-08T11:25:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-08T11:25:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/10\/Ring-groups-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1442\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"TECSENS Marketing\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"TECSENS Marketing\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.tecsens.com\/ca\/ring-groups-que-es-i-com-pot-ajudar-en-un-call-center\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.tecsens.com\/ca\/ring-groups-que-es-i-com-pot-ajudar-en-un-call-center\/\"},\"author\":{\"name\":\"TECSENS Marketing\",\"@id\":\"https:\/\/www.tecsens.com\/#\/schema\/person\/134d9be870dd4b778a2f90367c9805bd\"},\"headline\":\"Ring groups qu\u00e8 \u00e9s i com pot ajudar en un call center?\",\"datePublished\":\"2022-11-08T11:25:00+00:00\",\"dateModified\":\"2022-11-08T11:25:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.tecsens.com\/ca\/ring-groups-que-es-i-com-pot-ajudar-en-un-call-center\/\"},\"wordCount\":740,\"publisher\":{\"@id\":\"https:\/\/www.tecsens.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.tecsens.com\/ca\/ring-groups-que-es-i-com-pot-ajudar-en-un-call-center\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2022\/10\/Ring-groups-scaled.jpg\",\"keywords\":[\"call center (centre d'atenci\u00f3 telef\u00f2nica\",\"Centre de contactes\",\"Consultoria\",\"Software\",\"Veu\",\"VoIp\"],\"articleSection\":[\"Consulting\",\"Voice\"],\"inLanguage\":\"ca-ES\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tecsens.com\/ca\/ring-groups-que-es-i-com-pot-ajudar-en-un-call-center\/\",\"url\":\"https:\/\/www.tecsens.com\/ca\/ring-groups-que-es-i-com-pot-ajudar-en-un-call-center\/\",\"name\":\"Ring groups qu\u00e8 \u00e9s i com pot ajudar en un call center? 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