{"id":29812,"date":"2022-10-03T16:40:14","date_gmt":"2022-10-03T14:40:14","guid":{"rendered":"https:\/\/www.tecsens.com\/5-avantatges-del-cloud-contact-center\/"},"modified":"2022-10-03T16:40:18","modified_gmt":"2022-10-03T14:40:18","slug":"5-avantatges-del-cloud-contact-center","status":"publish","type":"post","link":"https:\/\/www.tecsens.com\/ca\/5-avantatges-del-cloud-contact-center\/","title":{"rendered":"5 avantatges del Cloud Contact Center"},"content":{"rendered":"\n

L’\u00fas d’un centre de contacte al n\u00favol o Cloud<\/a> Contact Center ha impulsat la transformaci\u00f3 de la comunicaci\u00f3 entre l’empresa i el client, permetent una experi\u00e8ncia m\u00e9s flexible, r\u00e0pida i, sobretot, omnicanal<\/a>. Durant d\u00e8cades, el programari de call center s’ha basat exclusivament en l’\u00fas del tel\u00e8fon com a m\u00e8tode per resoldre les consultes dels clients. Tot i que aquest continua sent el m\u00e8tode principal, la tecnologia i l’impuls del Customer Experience han perm\u00e8s l’aparici\u00f3 d’altres canals que suposen nous avantatges per a aquest sector. Et comptem els 5 avantatges del Cloud Contact Center.<\/strong><\/p>\n\n

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Els 5 Avantatges del Cloud Contact Center <\/strong><\/h2>\n\n
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1.Redueix costos <\/strong><\/h3>\n\n

L’avantatge m\u00e9s significatiu<\/strong> d’invertir en un centre de contacte basat en el n\u00favol \u00e9s l’estalvi de costos que comporta. No cal cap inversi\u00f3 en infraestructura, maquinari i manteniment, nom\u00e9s un bon programari<\/a> i una bona connexi\u00f3 a internet. Aquesta caracter\u00edstica la converteix en una opci\u00f3 rendible per a empreses de totes les mides. <\/p>\n\n

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2.R\u00e0pida implementaci\u00f3 <\/strong><\/h3>\n\n

Es necessiten setmanes o fins i tot mesos per tenir un centre de contacte in situ totalment operatiu. Aix\u00f2 no passa en el cas d’optar per un Cloud Contact Center. En requerir \u00fanicament un dispositiu amb acc\u00e9s a Internet<\/strong>, permet als treballadors incorporar-se immediatament des de qualsevol lloc i en el moment que millor s’ adapti a les necessitats del client. <\/p>\n\n

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3.Millora l’experi\u00e8ncia del treballador (EX) <\/strong><\/h3>\n\n

Actualment es valora m\u00e9s el conjunt de condicions que presenta una oferta laboral, que la pr\u00f2pia retribuci\u00f3 econ\u00f2mica per si sola. En aquest cas, donar flexibilitat i llibertat a l’ hora de treballar millora els nivells de motivaci\u00f3 i productivitat de l’ equip, ajudant a reduir la rotaci\u00f3 dins de l’ organitzaci\u00f3 i augmentar la reputaci\u00f3 positiva interna. <\/p>\n\n

A m\u00e9s, incorporar en tu Cloud Contact Center un programari espec\u00edficament dissenyat per a la gesti\u00f3 de clients<\/strong> permet als agents poder resoldre les inquietuds en la primera trucada, i ajuda a obtenir una experi\u00e8ncia de treball molt m\u00e9s c\u00f2moda i efica\u00e7, que es reflecteix en la qualitat de la seva servici\u00f3 a curt i llarg termini. <\/p>\n\n

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4.Millora l’experi\u00e8ncia d’usuari (CX) <\/strong><\/h3>\n\n

L’experi\u00e8ncia d’usuari \u00e9s en l’actualitat un element clau per millorar el posicionament de qualsevol empresa, sent el principal valor d’un Cloud Contact Center. Els clients que s’ impliquen i tenen una experi\u00e8ncia \u00f2ptima en comunicar-se amb la seva empresa es converteixen en defensors de la mateixa, la qual cosa es tradueix en una major retenci\u00f3 de clients, ingressos i lleialtat. <\/p>\n\n

En implementar un contact center al n\u00favol, els clients poden interactuar de forma molt m\u00e9s \u00e0gil i multicanal amb la marca.<\/strong> \u00c9s important aprofitar al m\u00e0xim les noves tecnologies per millorar encara m\u00e9s el recorregut del client i proporcionar una atenci\u00f3 360. Integrar les xarxes socials<\/a> o chatbots<\/a> en el teu programari ajuden a facilitar la comunicaci\u00f3 entre el client i l’ empresa, faciliten el treball de l’ equip i milloren la reputaci\u00f3 de l’ empresa. <\/p>\n\n

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5.Prioritza la seguretat i mesura resultats <\/strong><\/h3>\n\n

La seguretat<\/a> \u00e9s sempre una prioritat important per a qualsevol negoci, per aix\u00f2 \u00e9s fonamental mantenir un bon sistema al n\u00favol que mantinguin les dades a bon recapte. <\/strong> <\/p>\n\n

A m\u00e9s, una plataforma protegida al n\u00favol assegura una gesti\u00f3 efica\u00e7 capa\u00e7 de mesurar les diferents etapes de l’experi\u00e8ncia d’un client<\/a>. Permet que els agents i supervisors puguin veure a simple vista com progressen les m\u00e8triques, revisar les dades hist\u00f2riques per pronosticar tend\u00e8ncies i millorar els discursos en funci\u00f3 dels resultats obtinguts. <\/p>\n\n

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Demana el teu demo<\/a><\/div>\n<\/div>\n\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

L’\u00fas d’un centre de contacte al n\u00favol o Cloud Contact Center ha impulsat la transformaci\u00f3 de la comunicaci\u00f3 entre l’empresa i el client, permetent una experi\u00e8ncia m\u00e9s flexible, r\u00e0pida i, sobretot, omnicanal. Durant d\u00e8cades, el programari de call center s’ha basat exclusivament en l’\u00fas del tel\u00e8fon com a m\u00e8tode per resoldre les consultes dels clients. […]<\/p>\n","protected":false},"author":9,"featured_media":29765,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[498,494],"tags":[387,110,381,423,177],"class_list":["post-29812","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-ca","category-voice","tag-centre-de-contactes","tag-cloud-ca","tag-seguretat","tag-veu","tag-voip-ca"],"yoast_head":"\n5 avantatges del Cloud Contact Center - Tecsens<\/title>\n<meta name=\"description\" content=\"El Cloud ha impulsat la transformaci\u00f3 de la comunicaci\u00f3 entre empresa i client, permetent una experi\u00e8ncia omnicanal. 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