{"id":28411,"date":"2022-05-09T14:43:17","date_gmt":"2022-05-09T12:43:17","guid":{"rendered":"https:\/\/www.tecsens.com\/cloudtel-cc-la-centraleta-avancada\/"},"modified":"2022-05-09T14:43:26","modified_gmt":"2022-05-09T12:43:26","slug":"cloudtel-cc-la-centraleta-avancada","status":"publish","type":"post","link":"https:\/\/www.tecsens.com\/ca\/cloudtel-cc-la-centraleta-avancada\/","title":{"rendered":"CloudTel CC la centraleta avan\u00e7ada"},"content":{"rendered":"\n<p>Cada vegada \u00e9s m\u00e9s gran el tr\u00e0nsit amb el qual han de lidiar les empreses amb serveis d&#8217;atenci\u00f3 al client o telem\u00e0rqueting, per la qual cosa una eina que faciliti tenir una millor gesti\u00f3 de campanyes i trucades millorar\u00e0 considerablement la seva productivitat i augmentar\u00e0 la qualitat del seu treball. Com a soluci\u00f3 Tecsens ofereix <strong>CloudTel CC, la centraleta avan\u00e7ada <\/strong>que es convertir\u00e0 en una eina indispensable per al dia a dia. Descobreix quines s\u00f3n les seves caracter\u00edstiques i quins avantatges ofereix.<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>\u00bfQu\u00e8 \u00e9s CloudTel CC?<\/strong><\/h2>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>CloudTel CC \u00e9s un <strong>programari de centraleta virtual avan\u00e7ada<\/strong> orientat a la gesti\u00f3 de trucades amb caracter\u00edstiques i <strong>funcionalitats propis d&#8217;un call i contact center<\/strong>. Entre aqueixes funcionalitats es troba la gesti\u00f3 de trucades, la gesti\u00f3 de campanyes amb marcaci\u00f3 autom\u00e0tica, gesti\u00f3 de cues, IVR, entre altres que esmentarem a continuaci\u00f3.<\/p>\n\n<p><strong>Aquesta plataforma est\u00e0 principalment dirigida a empreses<\/strong> que administren un elevat volum de trucades entrants i emissi\u00f3 a trav\u00e9s de campanyes.<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.tecsens.com\/ca\/?page_id=27914\" target=\"_blank\" rel=\"noreferrer noopener\">M\u00e9s sobre CloudTel CC<\/a><\/div>\n<\/div>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>Quins avantatges aporta CloudTel CC<\/strong><\/h2>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>CloudTel CC ofereix diferents <strong>funcionalitats<\/strong>, entre elles les que <strong>destaquem<\/strong>:<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Marcaci\u00f3 autom\u00e0tica<\/strong> <\/h3>\n\n<p>Permet la importaci\u00f3 de llistes de contactes des d&#8217; una base de dades. L&#8217; Administrador ser\u00e0 qui s&#8217; encarregui de marcar les pautes que desitja que segueixi quant a la marcaci\u00f3 d&#8217; aquests n\u00fameros. Existeixen diferents tipus de marcaci\u00f3.<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.tecsens.com\/ca\/tipus-de-marcacio-automatica-i-beneficis\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tipus de marcaci\u00f3 autom\u00e0tica<\/a><\/div>\n<\/div>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Monitoratge de campanyes<\/strong> <\/h3>\n\n<p>Amb ella els supervisors podran veure en temps real la llista completa de les campanyes existents en el sistema i treballar sobre elles.<\/p>\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Cues il\u00b7limitades<\/strong><\/h3>\n\n<p>La distribuci\u00f3 autom\u00e0tica de trucades permet mantenir els clients en l\u00ednia redirigint-los als agents que m\u00e9s s&#8217;ajustin a les seves necessitats. Entre les seves funcions es troba l&#8217; encastament prioritari, la devoluci\u00f3 de trucades, el control i el bloqueig d&#8217; aquestes.<\/p>\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Estad\u00edstiques i informes de cues<\/strong><\/h3>\n\n<p>Aquestes estad\u00edstiques ofereixen una visi\u00f3 completa de l&#8217;activitat dels agents i del tr\u00e0nsit a les cues.<\/p>\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Estad\u00edstiques d&#8217; IVR<\/strong><\/h3>\n\n<p>Aquest informe ofereix una visi\u00f3 detallada sobre com naveguen els seus clients per un men\u00fa IVR.<\/p>\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Resum de la situaci\u00f3 en temps real<\/strong><\/h3>\n\n<p>Amb l&#8217;edici\u00f3 de Supervisor, el m\u00f2dul Wallboard mostra l&#8217;activitat de les teves trucades. Saber que ocorre \u00e9s crucial per a la presa de decisions i una organitzaci\u00f3 per al futur.<\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Si busques una soluci\u00f3 f\u00e0cil i intel\u00b7ligent, busques CloudTel CC. Contactans.<\/strong><\/h3>\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.tecsens.com\/ca\/contacte-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">M\u00e9s informaci\u00f3<\/a><\/div>\n<\/div>\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cada vegada \u00e9s m\u00e9s gran el tr\u00e0nsit amb el qual han de lidiar les empreses amb serveis d&#8217;atenci\u00f3 al client o telem\u00e0rqueting, per la qual cosa una eina que faciliti tenir una millor gesti\u00f3 de campanyes i trucades millorar\u00e0 considerablement la seva productivitat i augmentar\u00e0 la qualitat del seu treball. Com a soluci\u00f3 Tecsens ofereix [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":28344,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[498,496,494],"tags":[584,387,107,8,423,170],"class_list":["post-28411","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-ca","category-consulting-ca","category-voice","tag-call-center-centre-datencio-telefonica","tag-centre-de-contactes","tag-cloud","tag-software","tag-veu","tag-voip"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CloudTel CC la centraleta avan\u00e7ada - Tecsens -<\/title>\n<meta name=\"description\" content=\"Tecsens ofereix com a soluci\u00f3 a la gesti\u00f3 de campanyes i trucades, CloudTel CC, la centraleta avan\u00e7ada, una eina indispensable.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tecsens.com\/ca\/cloudtel-cc-la-centraleta-avancada\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CloudTel CC la centraleta avan\u00e7ada - 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