{"id":27232,"date":"2022-01-24T18:21:54","date_gmt":"2022-01-24T17:21:54","guid":{"rendered":"https:\/\/www.tecsens.com\/4-imprescindibles-per-a-un-proveidor-360e-call-i-contact-center\/"},"modified":"2022-01-25T17:12:00","modified_gmt":"2022-01-25T16:12:00","slug":"4-imprescindibles-per-a-un-proveidor-360e-call-i-contact-center","status":"publish","type":"post","link":"https:\/\/www.tecsens.com\/ca\/4-imprescindibles-per-a-un-proveidor-360e-call-i-contact-center\/","title":{"rendered":"4 imprescindibles per a un prove\u00efdor 360\u00e8 Call i Contact Center"},"content":{"rendered":"\n<p>Per a moltes empreses el <strong>Call o Contact Center<\/strong> suposa <strong>un punt estrat\u00e8gic i fonamental per a la comunicaci\u00f3 directa i gesti\u00f3 de la relaci\u00f3 amb els seus clients.<\/strong> Del correcte funcionament d&#8217;aquesta divisi\u00f3 dep\u00e8n la satisfacci\u00f3 dels clients i que les seves necessitats es cobreixin. En l&#8217;actualitat les empreses s&#8217;enfronten a l&#8217;era immediatesa i a clients exigents. Per aix\u00f2 et comptem quals s\u00f3n els <strong>4 imprescindibles per a un prove\u00efdor 360\u00e8 Call i Contact Center.<\/strong><\/p>\n\n<p>Abans de res, \u00e9s fonamental saber discernir entre Call i Contact Center, encara que a priori semblen el mateix no compten amb els mateixos requeriments.<\/p>\n\n<p>El <strong>Call Center<\/strong> \u00e9s el que <strong>emet les crides<\/strong> amb l&#8217;objectiu de fidelizar clients, captaci\u00f3 de leads, venda de productes i serveis etc. D&#8217;altra banda, el <strong>Contact Center<\/strong> est\u00e0 per a<strong>rebre crides<\/strong> que s&#8217;encarreguen d&#8217;atendre, resoldre i gestionar peticions als clients. Diguem que aquesta \u00faltima part \u00e9s la que cuida la relaci\u00f3 amb el client.<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>Et vam mostrar els 4 imprescindibles per a un prove\u00efdor 360\u00e8 Call i Contact Center:<\/strong><\/h2>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>Perqu\u00e8 un prove\u00efdor que ofereix solucions de Call i Contact ofereixi un servei 360\u00e8 capa\u00e7 de cobrir totes les necessitats i requeriments d&#8217;un departament d&#8217;aquest tipus ha de comptar amb els seg\u00fcents recursos ja que el seu nivell d&#8217;especialitzaci\u00f3 i expertise determinar\u00e0 la qualitat del servei i garantir el correcte funcionament i r\u00e0pida soluci\u00f3 davant possibles contratemps.<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Xarxes:<\/strong><\/h3>\n\n<p>Comptar amb una connectivitat dedicada i ben dimensionada garantir\u00e0 que la qualitat de veu del Call o Contact Center estigui sempre a l&#8217;altura. Muntar entorns en HA (Alta disponibilitat) assegura a m\u00e9s les connexions cap a l&#8217;operador.<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\">Acc\u00e9s a Internet<\/a><\/div>\n<\/div>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Seguretat: <\/strong><\/h3>\n\n<p>En un departament de Call o Contact Center s\u00f3n incomptables el dades que es manegen di\u00e0riament, per aix\u00f2 \u00e9s fonamental la protecci\u00f3 d&#8217;aquests. Ja no sols per als clients si no per a complir amb la RGPD. Per a aix\u00f2 el prove\u00efdor ha de comptar amb l&#8217;experi\u00e8ncia necess\u00e0ria per a brindar solucions de seguretat robustes en el programari que garanteixin tranquil\u00b7litat als seus clients.<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.tecsens.com\/ca\/serveis-internet-empreses\/seguretat-informatica\/\" target=\"_blank\" rel=\"noreferrer noopener\">Solucions de Seguretat <\/a><\/div>\n<\/div>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Operador:<\/strong><\/h3>\n\n<p>En els Call i Contact Center disposar de rutes de m\u00e0xima qualitat amb m\u00ednimes lat\u00e8ncies assegura l&#8217;estabilitat i neteja de les comunicacions de veu entre els interlocutors. Monitorar el tr\u00e0nsit \u00e9s fonamental des de l&#8217;operador. Que el teu prove\u00efdor sigui operador t&#8217;ofereix: dimensionar els canals necessaris, aportar la numeraci\u00f3 fixa o m\u00f2bil, agilitat en el provisionamiento i estalvi de costos.<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Software<\/strong>:<\/h3>\n\n<p>Comptar amb un <strong>programari capa\u00e7 d&#8217;integrar-se amb el CRM o ERP<\/strong> empresarial \u00e9s fonamental a l&#8217;hora de registrar i analitzar les dades que s&#8217;obtenen en una crida amb el client. Gr\u00e0cies a aquesta integraci\u00f3 l&#8217;agent pot tenir tota la informaci\u00f3 disponible sobre el client mentre que mant\u00e9 la conversa. Poder gestionar diferents rols personalitzats, monitorar i obtenir m\u00e8triques en temps real \u00e9s essencial.<\/p>\n\n<p>La <strong>omnicanalidad<\/strong> per descomptat \u00e9s imprescindible, el programari ha de comptar amb acc\u00e9s a tots els canals de comunicaci\u00f3 possibles perqu\u00e8 el client tingui m\u00faltiples opcions i facilitats per a contactar amb l&#8217;empresa <strong>(Correu, RRSS, WhatsApp etc.)<\/strong> i que aquesta obtingui tota la tra\u00e7abilitat de les gestions realitzades.<\/p>\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.tecsens.com\/ca\/solucions-veu-empreses\/call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">Software Call i Contact Center Tecsens <\/a><\/div>\n<\/div>\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\"><strong>Tecsens et garanteix aquests 4 imprescindibles per a donar sentits als teus projectes de Call o Contact Center, ja que compta amb una visi\u00f3 360\u00e8 des del punt de vista de xarxes, la capa d&#8217;operador en diferents pa\u00efsos, el seu expertise en seguretat i compta amb un del programari m\u00e9s complet i potents del mercat.<\/strong><\/h4>\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Per a moltes empreses el Call o Contact Center suposa un punt estrat\u00e8gic i fonamental per a la comunicaci\u00f3 directa i gesti\u00f3 de la relaci\u00f3 amb els seus clients. Del correcte funcionament d&#8217;aquesta divisi\u00f3 dep\u00e8n la satisfacci\u00f3 dels clients i que les seves necessitats es cobreixin. En l&#8217;actualitat les empreses s&#8217;enfronten a l&#8217;era immediatesa i [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":26743,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[496,494],"tags":[584,387,107,133,171,580,381,8,423,170],"class_list":["post-27232","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consulting-ca","category-voice","tag-call-center-centre-datencio-telefonica","tag-centre-de-contactes","tag-cloud","tag-consultoria-ca","tag-network","tag-omnicanal","tag-seguretat","tag-software","tag-veu","tag-voip"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>4 imprescindibles per a un prove\u00efdor 360\u00e8 Call i Contact Center - Tecsens<\/title>\n<meta name=\"description\" content=\"Les empreses s&#039;enfronten a l&#039;era immediatesa i a clients exigents. 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