{"id":16062,"date":"2020-09-08T17:40:21","date_gmt":"2020-09-08T15:40:21","guid":{"rendered":"https:\/\/www.tecsens.com\/chatbots-ets-el-gran-aliat\/"},"modified":"2021-04-16T10:32:53","modified_gmt":"2021-04-16T08:32:53","slug":"chatbots-ets-el-gran-aliat","status":"publish","type":"post","link":"https:\/\/www.tecsens.com\/ca\/chatbots-ets-el-gran-aliat\/","title":{"rendered":"Chatbots, ets el gran aliat?"},"content":{"rendered":"\n<p>En un m\u00f3n cada vegada m\u00e9s tecnol\u00f2gic i en auge de la transformaci\u00f3 digital, entra en joc una cru\u00eflla que moltes empreses del sector s&#8217;enfronten  <a href=\"https:\/\/www.tecsens.com\/soluciones-voz-empresas\/call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">Centre de contacte.<\/a> Chatbots, aquelles &#8220;m\u00e0quines&#8221; que sovint ens serveixen davant de qualsevol consulta, i que per a molts clients \u00e9s un veritable problema. <strong>Els chatbots, s\u00f3n el gran aliat?<\/strong><\/p>\n\n<h2 class=\"wp-block-heading\">Principals problemes de chatbot:<\/h2>\n\n<p>En <strong>molts casos, aquest programari no est\u00e0 ben configurat i emet respostes no redefinides i inherents.<\/strong> I en altres casos es creu que fins i tot suplantaran la feina dels agents.<\/p>\n\n<p>La tend\u00e8ncia \u00e9s cada vegada m\u00e9s canviant, a mesura que el desenvolupament i la millora de la IA progressa en salts i l\u00edmits.<\/p>\n\n<p>Tot i aix\u00f2, <strong>mai substituiran la posici\u00f3 d&#8217;un agent, si no contribuiran a la millora del&#8217; &#8220;<em>Experi\u00e8ncia de l&#8217;Usuari<\/em>&#8221; i seran un aliat perfecte en aquesta estrat\u00e8gia.<\/strong><\/p>\n\n<p>Una altra de les grans preocupacions de la majoria dels clients \u00e9s la seva <a href=\"https:\/\/www.incibe.es\/protege-tu-empresa\/blog\/cumplir-correctamente-el-rgpd-sigue-estas-siete-recomendaciones\" target=\"_blank\" rel=\"noreferrer noopener\">\u00e8tica contra el RGDP,<\/a> una cosa que actualment est\u00e0 regulada per la normativa europea per a l&#8217;era digital. Restringeix la forma en qu\u00e8 les empreses fan \u00fas de les dades personals dels clients.<\/p>\n\n<p>Per\u00f2 en la societat de la immediatesa on tot \u00e9s necessari per a &#8220;ahir&#8221; necessitem aquests petits aliats. I despr\u00e9s de tot aix\u00f2 et preguntar\u00e0, veritablement els Chatbots, s\u00f3n el gran aliat?<\/p>\n\n<h2 class=\"has-text-align-left wp-block-heading\"><strong>Quins avantatges t\u00e9?<\/strong><\/h2>\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"745\" height=\"318\" src=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2020\/09\/chatbot-ventajas.jpg\" alt=\"5 avantatges dels chatbots\" class=\"wp-image-14986\" srcset=\"https:\/\/www.tecsens.com\/wp-content\/uploads\/2020\/09\/chatbot-ventajas.jpg 745w, https:\/\/www.tecsens.com\/wp-content\/uploads\/2020\/09\/chatbot-ventajas-300x128.jpg 300w\" sizes=\"(max-width: 745px) 100vw, 745px\" \/><\/figure><\/div>\n\n<ul class=\"wp-block-list\"><li><strong>Disponibilitat 24&#215;7,<\/strong>sense horaris ni dilataci\u00f3.<\/li><li><strong>Automatitzaci\u00f3, <\/strong>estalvi de temps i resoluci\u00f3 de consultes freq\u00fcents que eximeix els agents de participar en tasques que requereixen una atenci\u00f3 m\u00e9s complexa.<\/li><li><strong>Recopilaci\u00f3 de dades,<\/strong>simple i reducci\u00f3 d&#8217;errors.<\/li><li><strong>Analytics, creant<\/strong>m\u00e8triques i tend\u00e8ncies que ajuden a millorar els processos d&#8217;interacci\u00f3 amb els clients.<\/li><li><strong>Intel\u00b7lig\u00e8ncia Artificial,<\/strong>gr\u00e0cies al seu avan\u00e7 poden assumir tasques m\u00e9s complexes i &#8220;humanitzar&#8221; la interacci\u00f3.<\/li><\/ul>\n<p>Despr\u00e9s d&#8217;analitzar els seus avantatges es podria pensar que, s\u00f3n Chatbots el gran aliat?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En un m\u00f3n cada vegada m\u00e9s tecnol\u00f2gic i en auge de la transformaci\u00f3 digital, entra en joc una cru\u00eflla que moltes empreses del sector s&#8217;enfronten Centre de contacte. Chatbots, aquelles &#8220;m\u00e0quines&#8221; que sovint ens serveixen davant de qualsevol consulta, i que per a molts clients \u00e9s un veritable problema. Els chatbots, s\u00f3n el gran aliat? [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":14983,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[496,494],"tags":[387,86,423,177],"class_list":["post-16062","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consulting-ca","category-voice","tag-centre-de-contactes","tag-software-ca-2","tag-veu","tag-voip-ca"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbots, ets el gran aliat? - Tecsens -<\/title>\n<meta name=\"description\" content=\"S\u00f3n Chatbots el gran aliat?Per al sector del contact center?Realment milloren l&#039;experi\u00e8ncia de l&#039;usuari?Quins s\u00f3n tots els seus avantatges?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tecsens.com\/ca\/chatbots-ets-el-gran-aliat\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatbots, ets el gran aliat? 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