Business continuity in services company

Situation A company that provides remote computer support services has calculated that it loses €30,000 for each hour that its services are unavailable. They ask for help to ensure, as far as possible, availability of more than 99.9% Diagnosis The IT infrastructure is hosted at a data centre with few service level guarantees, with the…

CRM implementation follow up

Situation A company that has decided to implement a CRM has heard about failed deployments that led to high costs and loss of professional staff. They ask us for help to ensure a proper implementation Diagnosis An experienced professional in this type of implementation is needed to supervise the work of the implementing team and…

Selection of CRM software provider

Situation A company with sales teams spread out in 11 branches across Spain has decided to implement a CRM. The IT Director says he knows an implementation company whose director is a friend of his. He maintains that they are very professional and have experience in the sector. Diagnosis The Managing Director does not know…

CRM software consultancy

Situation A company with long and complex business processes had noted that the loss of sales team members was at the same time a significant loss of their knowledge of the customer. Their tailor-made and very manual reporting systems, while useful for assessing sales, were not adequate for storing historical information on a customer in a practical way.…

Training for executives in SAP partner company

Situation As a result of an audit into compliance with the Data Protection Act (the Spanish LOPD), a SAP implementation company which wants to control what use is made of corporate internet access, while at the same time giving freedom to their employees by appealing to their responsibility, announces policies for security and the responsible…

Cost savings for a fine management company

Situation Fine collection company that requires significant cost reductions because their business has gone down sharply due to the crisis. Diagnosis The company follows the maxim “In Spain, you talk through Telefónica and fly with Iberia” but, on conducting a detailed analysis of their telephone costs it is found that the rates they are paying…